ماريوتس أوشن بوينت

This has always been our favorite MVC property. From start to finish, the staff did an amazing job making our stay exceptional. A special shout out to Duke from the maintenance department who worked almost 2 hours on our TV issue. He was friendly, professional and just downright dedicated to getting everything working correctly. Although one pool was getting a complete update, two additional pools made it very fun in the sun. Although we didn't get their names, the Security Team made it safe and comfortable and were always ready to answer questions while providing great restaurant recommendations. The onsite bsr and resturant is always great. The room was very clean, well stocked and had one of the best views of the sunrise. To a great staff, wonderful location and the Marriott Vacation Club dedication to exceptional service. Thank you.

I am livid. If you book here it is a gamble of what room you will get. If you are ok with that the hotel is fine. If you need a specific room or expect to get what you paid for good luck. I paid for an ocean view room. Unfortunately I have to work this holiday, but my partner and our kids out on vacation and so I booked an ocean view room hoping to at least work with a view. We were delayed all day at the airport and checked in the late evening. When I opened my patio door last night I could hear the ocean and hoped for a good stay. When I woke up…..BUSHES, not a single sliver of ocean. I rang the front desk from both the room phone and the app to no answer, over 300 rings. Get all the way down to the lobby (it is a trek and we are in the last building) to only be told that they don’t have any other space. I reminded them that I had gold elite status how can they give me a different grade room than the one I paid for. They stated the best they could do is call me IF something else opens up but it doesn’t look likely. No offer of refund for a lower grade room nothing. I am not sure if or how it is legal to give you a lower grade room than what you paid for, and I for sure know it is not best customer service to say we’re sorry we tried and not offer a single solution. We were a Marriott family (hence the gold elite status) and I own a side travel small business. This is my last Marriott booking for both myself and my clients.

This was our fifth year returning to Ocean Pointe. The resort is great. Greg at the High Tides bar is the best bartender. The location is right on the ocean. There is food, ice cream and drinks at the resort. Can't wait till next year to enjoy this resort again

Won’t respond to complaints Maintenance doesn’t check on routine maintenance like cleaning dishwasher filters. You have to do it, Housekeeping enters room when they shouldn’t. I asked for General Manager email and they wouldn’t provide it This is a timeshare……never buy one Management simply doesn’t care and doesn’t want feedback. Marketing girl in the lobby was rude. Only helpful employee was a young man by the name of Saul

Check-in went smoothly, and Natasha at the front desk was wonderful. The room was overall okay, though not the cleanest. Unfortunately, my experience took a very negative turn on the fourth day. At 8:30 AM, I received three back-to-back calls from Kyle at the front desk. When I finally answered, he spoke to me aggressively, demanding to know why I hadn’t picked up a Target order the day before. I explained that I’m traveling with two children under the age of two and wasn’t able to make it down the prior day, but I planned to pick it up that morning. Rather than showing any understanding, he gave me attitude and exaggerated that the package had been sitting there for “over 24 hours,” which was not true. He even claimed he had tried to reach me the previous day, yet I had been in regular communication with the front desk by text without any issues. His tone was completely uncalled for and very upsetting. Later at the pool, Moustafa at the Tides bar singled me out and asked for ID after I had been ordering food and drinks there for four days without issue. What struck me as discriminatory was that he did not ID any of the other 15 people around me, despite the fact that most guests are much older. It felt targeted and made me extremely uncomfortable. Between Kyle’s lack of professionalism and Moustafa’s discriminatory behavior, this vacation was negatively impacted, and I no longer feel comfortable returning to this resort. There are some staff members who clearly excel in hospitality, like Natasha, but others such as Kyle and Mustafa do not have the demeanor or professionalism for customer-facing roles. For the price and expectations here, it is not worth spending hard-earned money only to be treated rudely and unfairly. I cannot recommend this property and will not be staying here again.

The place was beautiful, but I feel like I was tricked on the “oceanside” room I paid more for thinking that we would be on the ocean side. We barely had a peak of the ocean. We were on the parking lot side, I guess they could have called it Gardenview. It’s also rare that I don’t get a late check out, even one hour, especially when I asked for it while checking in. At 10:01, there was a knock at the door. I don’t think the price was worth the stay.