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Took my son for a birthday golf vacation week. Warning: if you think this is a hotel . . . wrong. It's some sort of vacation time share. The room was about 10' x 20' two square holes in the wall under the TV, no room service, a peculiar 'foody' smell and worst of all, no amenities. Want morning coffee? - drive. One restaurant, a pizza shop, open evenings only. When I complained, response was, well, 'we have better rooms had you said something' and 'we're not a hotel you know.' No I didn't.

We have been coming here with our family for about two years now and this years was the worst experience I ever had. We checked in on Saturday into a second floor room and everything was going fine up until Thursday, this day we had been at the living desert zoo since the morning, we didn’t come back till around 12-1pm and when we got back to our room me, my husband and kids took a nap, we woke up around 2ish and were relaxing eating lunch. About 20-30 mins later we got a call that security was at our door when I open the door security was saying that they had gotten complaints of us running around and being loud ( which of course we weren’t) i told them no one is running or jumping and they left then 30 mins go by and they again showed back up saying they could here us stomping, mind you we were just walking normal. I then told them that we are not doing anything. They again kept saying that we were stomping. Mind u we had been in this exact room for 5 days already with no complaints. We were supposed to stay until Saturday but since we had this negative experience we decided to leave Thursday. I truly believe the person or people below us had just checked in and was already complaining even though we had been there for days with no complaints from anyone. I don’t think we will come back to this place again security was very rude and was making it seem like we were lying.

My husband and I stayed here for our 5 year anniversary and absolutely loved it. The room/villa was very spacious, clean, and nice and cold. The pool was a great time as well. They have a large screen outdoor TV and had the football games on while we were out there. We will be staying here again very soon.

The property was overcrowded and on certain nights it seemed that people that were not staying on/at the property were in the pool practically ever night ( Perhaps the staffs family). Pool waters were never clear possibly because of the overcrowded conditions and non paying customers in attendance.

I recently stayed at Shadow Ridge from January 20-21, and unfortunately, my experience was extremely disappointing. When I went to take a shower, I noticed one long hair stuck to the wall. I thought that maybe, even though my hair was in a bun, it could’ve been mine. Then, as I looked around the shower, I discovered that the shower was covered in hair—both on the walls and inside the towel that was placed inside the shower—clearly indicating that the bathroom had not been cleaned after the previous guest. There were even small hairs scattered throughout. I am someone who almost never complains, so for me to bring up an issue like this, it has to be significant. As you can see in the pictures, I sent videos to my mom and asked her if I should say something or let it go. I am not someone who likes confrontation. When I went to check out, I reported this to the front desk, and I showed the staff member videos documenting the issue. While she apologized and said, “Oh no, that’s definitely not what we want. I’m so sorry about that. If you ever do stay with us again, just let us know beforehand, and we’ll send someone to make sure the room is clean and that the towels are changed,” this response was wholly inadequate. Cleanliness should be standard, not something a guest has to request in advance. I sent an email to the manager, Ms. Lynch, detailing the issue and requesting a refund for my stay. I even attached the videos again. Despite following up multiple times, I have yet to receive any response. This lack of accountability and poor customer service has only added to my frustration. I cannot recommend Shadow Ridge to anyone. Cleanliness, professionalism, and responsiveness are basic expectations, and this hotel failed on all counts. If you’re considering staying here, I would strongly advise you to look elsewhere.

Room was super nice. Activities were a little bit weak.. gym was nice and had a sauna. Tennis courts were nice. Needs restaurants