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The Willows is a beautiful place: it was really peaceful sitting in the breakfast room, looking out at the desert landscaping and the little waterfall. It was neat to stay in the room where Einstein apparently slept when he visited. The problem was that the air conditioning didn’t work in our room. It wasn’t even that hot outside in April — just in the 70’s — but our room didn’t cool down with the AC running, which made it hard to sleep at night. Even leaving a window open didn’t cool the room down. We mentioned the issue when we checked out, and the staff member said to us, “You broke it by setting the thermostat below 70 degrees. Real AC freezes up in a block of ice and stops working when you do that,” he said. Well, not the AC on our house, or in most other hotels we’ve stayed at. And if the AC here needs special handling, why not put a sign near the thermostat? Other than that, we really enjoyed our stay. But, we won’t be back unless they redo their whole AC system. We also didn’t appreciate the reaction when we mentioned the issue; we just expected them to say they’d look into it, not that we broke it (lol).

Romantic, old school charm. This place is a hidden gem. Off the main drag, but walking distance to everywhere. Small but Fantastic grounds. The Einstein room was perfect. The Willows is on the upper end of the hotel price, but it is so worth it. When you figure in the included wine and hors d'oeuvres and then the included delicious breakfast, then your actual room cost isn't so high. Place is romantic for couples and probably not the best for kids (they would be bored). Room was well appointed and there are some welcome snacks in the room as well as in the mini fridge. The staff was excellent. I would not hesitate to recommend this boutique hotel to anyone.

Great bed and breakfast. Friendly staff. I'm only sorry I was here a day, but I'll definitely be back

Magical Perfection! Magical, beautiful, perfect! I thought properties, staff and experiences like this were a thing of the past. It will be very difficult to stay anywhere else, at all, and not feel dissapointed! I want to bring everyone I know and care about to The Willows, so they can experience the perfection!

The Willows is tucked away on a quiet road that’s an easy five minute walk to all the action. The grounds were immaculate, and there’s a winding path that leads up the hill behind the property where you can look over part of Palm Springs. We enjoyed the heated pool and jacuzzi. The whole place is like a huge mansion waiting to be explored. We stayed in the Cielito room which was on the upper floor and located in a quiet corner….highly recommend. The downside was the breakfast. When making the online booking, it asks you to enter any dietary restrictions. I noted that one person was a vegetarian and the other person (me) was a vegetarian and also didn’t eat dairy. Unfortunately, it seems they don’t accommodate dietary restrictions; their approach is just to remove the things you can’t eat from the three course breakfast. For me, this meant I couldn’t have the second course (a muffin that contained dairy), and I couldn’t have part of the third course (bacon). So I got a 1.5 course meal that barely filled me up at all. At a place this nice and for the price, I expected that they would have provided alternatives. Why ask if you have dietary restrictions if there’s no intention to accommodate? Also, the times for breakfast weren’t ideal for us. When we checked in on our first day, the lady who checked us in said that breakfast was from 8:30am - 10am. We eat breakfast much earlier than that, so the first morning we went elsewhere for our breakfast. We decided to ask if we could possibly have our breakfast earlier the next day, and they told us we could come at 8am, which was nice of them (quite a few others came early too), although it ended up being really disappointing (see paragraph above).

It was even more marvelous and impressive than described on the booking site. It’s a true jewel in the midst of downtown Palm Springs. It felt like being in a private Italian villa with only a few other guests. I was solo and felt fully at ease. They also treat you each evening to a glass of wine and delicious hors d’eouvres. The breakfast is fabulous. You feel like you are transported back to the 1950s with the service of 2025. The grounds are perfectly manicured and the rooms where you gather tastefully and authentically furnished. The staff makes you feel delightfully welcome. I will be back.