Perelik Hotel

We stayed as a group of ten across two families with half board and had an amazing time. The food variety and quality was excellent, spa was exceptional and general quality of the hotel and rooms was amazing value for money. The icing in the cake was the bowling facility which we discovered on the last day. I would definitely recommend the hotel to other families.

Otel odaları standart ve geniş. Restaurant temiz ve aydınlık. Ancak yemekler 3 . Sınıf motel yemeği.mutfak Personeli kaba . Akşam yemeğinde şu yok. Biten ürünü istediğinizde sadece bitti diyorlar. Kahvaltıda aynı şekilde özensiz. Spa merkezi mimarisi çok kullanışsız . 10 yıldır geliyorum en iyi ve nitelikli otel Orlovits

Fabulous spa! I stayed at a neighbour hotel but chose to visit the spa here as the reviews were better than the hotel I stayed in. It was fabulous 40lev which is less than £20 for a huge modern & clean pool with tropical showers, various types of sauna & steam rooms plus hot tub. I got lunch & a cocktail here too at the pool and lay up in sun loungers enjoying the sun coming through the windows. It’s very peaceful!

This one of the oldest hotels in the town, remodeled with new look and modern furniture(almost), but even that this hotel was created back then with idea and infrastructure, with plenty of rooms or halls, seems the new design didn’t incorporated the new features well-it is not logical to go throw floor 3, long tiny corridors and then elevator to the SPA, when you have direct connection via floor 1, but the warm connection is now the hotel’s bar/club?!?! Another strange thing is that the small shop in the hotel for some refreshments/sweets(when you have kids you know you need this) is situated in the hotel’s club. So much wasted space (my opinion as a person with design experience), or not used such. It was very hot in the hotel. The staff were polite. If you need parking you need to ask so special door to be opened(10 BGN per day) Only main restaurant which do not have good guides what kind of dinner you may have if not included to the room. Great outside restaurant next to the hotel(for couples). In the room it was nice, but for 5star hotel I expect more comfort and better furniture. In the SPA the kids pool is very small and not attractive for kids.

Really bad service , absolute ignorance from the management of hotel to problems and Complains. My coat was completely destroyed in laundry of the hotel . The coat was brought to my room , pretending that it’s clean ( in fact was dirty and destroyed ) . I went to reception , the manager was “ busy “ and could come to discuss . The manager of laundry recognise that it’s there mistake but they can’t do nothing about it. Service and food on the new year eve was disgusting 🤮 really don’t recommend this hotel

We booked two suits and one double room for our family vacation from 15-20 August 2023 in Perelik Hotel. We checked in on Aug 15 in the late afternoon. The rooms were OK but the hotel itself is a bit shabby. The bad surprises started on the next morning - when we went out on the balcony we were met by a swarm of wasps. Since my daughter is allergic to wasps, I immediately notified the reception staff. They promised to take care but during our short stay nobody came to our rooms to spray the balconies - the housekeeping lady just gave us a bottle of spray to do it ourselves. On Aug 16 a group of Romanian kids arrived for a summer camp. They were accommodated without an accompanying teacher in the rooms, part of them in a maisonette right next to our double room. They were very noisy, did not respect the quiet hours and disturbed all hotel guests on the floor. On numerous occasions we asked them to respect the rules in the hotel and let other people rest. We notified the receptionist and the shift manager but nothing changed. The next day things escalated as the kids went knocking on the doors and running away. I contacted the shift manager again and she told me she could not do anything. On Aug 18 we requested a meeting with one of the teachers who was very arrogant and said these were not her kids so she could not control them. During my conversation with the teacher the shift manager remained silent and unconcerned. That was the point when we decided to look for another hotel for the remaining days of our vacation. So on Aug 18 in the afternoon we checked out and moved in hotel Murgavets where the attitude of the staff was totally different and we fully enjoyed the two days we spent in Murgavets.