Heartland Hotel Serviced Rooms & Apartments.

Strong smell of mould in the bathroom. Less so when the light/fan was switched off. The fan was visibly dirty, so it appears it was mouldy and fanning the smell of mould about when switched on. There was a thin layer of mould on wooden furniture, including the bed frame. Other than that, the room was spacious, and the bed was comfortable. The location was good, a five minute walk to the main street.

乾淨衞生，服務優秀，可以停車，適合開車自駕的旅友！ 性價比比較高，安靜無打擾，周邊也有吃飯的地方，建議自駕去景點！

Just checked in and found many issues.... No one at check in desk at 2pm, late check in only after a delivery driver found the receptionist Dusty kettle, jugs and other items Remote control not working Empty body wash and you had no stock on site to refill Dirty shelves and furniture No handwash and hand towel (I was told this is provided when I enquired to book) Some water dispensers in stair areas empty of water (e.g. the one nearest my room)

We are booked for March 21 to 25,2020 but due to nationwide lockdown we cannot travel due to restrictions. I’m asking for refund for the room accommodation but they don’t reply through email and even answering calls. I am not sure if they are still operating right now.