"الأداة"

"المرافق: منظر البحر لا مثيل له ومياه الشاطئ صفراء! قليلا من البحر الأصفر! لا أستطيع السباحة! ولكن يمكنك السباحة في وسط الفندق. حمام السباحة مناسب للأطفال للانزلاق على الشرائح🛝 لقد قمنا بتسجيل المغادرة الساعة 12:30! سيكون أمرا رائعا لو كانت غرفة مطلة على البحر! تقع معظم المطاعم على الشاطئ والرمال جيدة جدًا! الصحة: ​​الفندق نظيف للغاية! غرفتي ليست كبيرة! البيئة: يبعد عن المدينة 27 كيلومترًا، ولا يمكنك استئجار سيارة إلا للذهاب إلى شارع جايا، وإلا فسيكون تناول الطعام غير مريح! القيادة على ما يرام. إن مبلغ الـ 20 يوانًا الذي يتم إنفاقه على الغاز هنا أكثر من كافٍ. الخدمة: مكتب استقبال الفندق مهذب للغاية! طعم الإفطار متوسط ​​وليس هناك الكثير من الأصناف! بارد في الأساس وليس لذيذًا مناسبة للآباء والأطفال للقيادة أكثر🚗 تعال والعب لبضعة أيام ثم قم بالقيادة إلى أشجار المانغروف"

"It was the most relaxing resort I've been in. Everything was good except the bed. It was too hard my body ache each time waking up. The rest is perfect."

"I stayed for six days on a business trip. There was water provided on the first day, but it wasn't refilled afterward. Also, there was no toilet paper."

"خدمة جيدة"

"⭐️ 1/5 | A Very Disappointing Stay I rarely write such long reviews, but this experience was truly one of the most disappointing resort stays I've ever had. The problems started even before our arrival. The day before check-in, I had already informed the resort that we would arrive at the jetty before 12:30 PM, but they completely ignored my messages. The next day, we arrived at the jetty at 11:45 AM. I called multiple times, but no one answered. Eventually, staff messaged us back, saying that a boat wouldn't pick us up until 1:30 PM. This meant we had to wait at the jetty for nearly two hours in the scorching heat. Later, I called customer service, and someone finally answered. He apologized and admitted that he had forgotten to reply to my messages. As an apology, he offered us a late checkout at 3:00 PM the next day. At the time, I thought this was a good compensation, but after checking in, I understood why they could so easily agree to a 3:00 PM checkout. Because the boat ride from the island to the jetty is actually only about 8 minutes. Despite knowing we were waiting at the jetty, they were unwilling to arrange an earlier pick-up, leaving us to wait pointlessly in the heat until 1:30 PM. Upon arriving at the resort, we were also charged an additional RM75 for meals, which supposedly included lunch, afternoon tea, and dinner. The problem was that lunch service had already ended by the time we arrived, so there was no lunch to eat, but they still charged us the full RM75. The staff simply told us that they could compensate us the next afternoon. The afternoon tea was even more disappointing, with only fried bananas and cassava, which was very basic. Dinner was acceptable, but breakfast was even more exasperating. Breakfast was supposed to start at 8:00 AM, but we had to wait until around 8:20 AM before we could eat. Since the resort's power would shut off daily at 9:00 AM, we didn't have time to enjoy breakfast slowly. We had to rush through it, then hurry back to our room to pack our belongings. And breakfast itself was very simple, with only eggs, bread, and pancakes. I asked the staff if there were other options, like fried noodles, and they told me no, citing a shortage of staff. But later, when I passed by the kitchen on my way to the restroom, I saw the chef stir-frying noodles. It turns out there *were* fried noodles, but they were being cooked for the staff themselves. Room hygiene was also a major issue. Shortly after checking in and getting some rest, my neck and shoulders started to itch significantly and developed red rashes. My wife's condition was even worse, with noticeable itching and redness on her legs and hands. We even had to see a dermatologist after returning home. I can't pinpoint the exact cause of these skin problems, but based on what happened after checking in, we were indeed very dissatisfied with the cleanliness of the bedding and the overall room. At the very least, this is something we've never encountered during stays at other hotels or resorts. And then there was the accommodation aspect, which was something I had never encountered before and was not disclosed in advance during booking. The resort's electricity is only supplied from 2:00 PM until 9:00 AM the next day. Yes, you read that right. This means that after 9:00 AM, there is no electricity in the room. This is when I finally understood why they could so easily agree to a 3:00 PM late checkout. Because after 9:00 AM, without electricity, the room becomes very dark and extremely hot. The room was like a microwave oven; the air circulation was terrible, making it impossible to stay in for more than 10 minutes. Such crucial information should be clearly communicated by the resort before guests make a booking, instead of guests discovering it only after checking in. To be fair, the staff were all very friendly, and the beach was indeed beautiful. However, apart from the staff and the beach, every other aspect of the experience was extremely poor. Delayed communication, making guests wait for nearly two hours in the heat, charging for lunch that wasn't provided, extremely basic afternoon tea and breakfast, delayed breakfast service, concerning room hygiene, developing skin itching and redness after checking in, not disclosing the daily power supply schedule in advance, and the extremely hot room environment after power cuts all contributed to a terrible stay. I hope the resort can seriously address these issues and clearly inform guests of all important limitations and actual conditions before booking, allowing guests to decide for themselves whether to accept them. Based on this experience, I personally will not return and will not recommend it to others."

"لقد قضينا ست ليالٍ رائعة في منتجع بورنيو إيجل، كانت الخدمة ممتازة، وجعل الموظفون إقامتنا مذهلة، ولم يدخروا جهدًا في تلبية احتياجاتنا وتذكر ما نحبه بالضبط. المنتجع منعزل نوعًا ما، لكن من مزايا ذلك قلة السياح، مما يوفر لك الاسترخاء والهدوء التام. يتم طلب الطعام مسبقًا، وكان الطاهي متعاونًا جدًا مع التغييرات وتعديلات قائمة الطعام، فقد أبدع في طهي أطباق رائعة من جميع قارات العالم! كانت الفيلات جميلة، والرحلات ممتعة للغاية بفضل شفيق. كان كينيث في البار رائعًا، ولطيفًا جدًا مع الأطفال وفي تحضير الكوكتيلات! مع ذلك، كانت خدمة الواي فاي سيئة للغاية، لذا لا تخطط للعمل أثناء إقامتك هناك، لم تتوفر لدينا في الغرفة أبدًا، وكانت متاحة فقط في المطعم لفترات قصيرة، واضطر المدير أفنان إلى اصطحابنا إلى الرصيف، وسمح لنا باستخدام هاتفه الخاص في إحدى المرات للحصول على إشارة. لقد بذلوا قصارى جهدهم لمساعدتنا كلما واجهنا أي مشكلة، سواءً كانت تتعلق بشبكة الواي فاي أو البعوض! كانت الرحلات واللعب في المسبح الضخم، الذي كان واسعًا جدًا لدرجة أنهم كانوا يمارسون التجديف فيه يوميًا، من أهم الأنشطة التي استمتع بها الأطفال. أنصح بشدة بهذا المنتجع لمن يرغب في قضاء وقت ممتع في بيئة خلابة مع طاقم عمل رائع وطعام لذيذ، والابتعاد عن صخب المدينة!"