Residence Inn Paris Didot Montparnasse

Location is perfect, easy to reach by bus 58; Room is cleaned and service is excellent.

I had an extremely disappointing experience at the Residence Inn Paris Didot Montparnasse. Despite holding two confirmed Marriott Bonvoy reservations on consecutive nights, I was denied check-in on both occasions due to overbooking. No prior solution was arranged beyond a last-minute diversion to other hotels, and the front desk staff handled the situation with a lack of courtesy and professionalism. I was promised taxi reimbursements and assured that the second night would be honoured - only to face the exact same issue again. To make matters worse, my credit card was charged for both reservations, which were never provided. As a frequent Marriott guest, I expect better from a brand that usually prides itself on reliability and service. This property clearly failed on both counts, and even follow-up with Marriott’s customer care has been met with silence well beyond the promised resolution timeframe. Not recommended! Especially for loyal Bonvoy members expecting recognition and basic service delivery.

Résidence Inn Didot Montparnasse au top! Excellent séjour, et dès l'arrivée l'accueil souriant et efficace de DILAN (merci à lui aussi pour les infos données). Studio bien agencé et équipé, spacieux et calme.