Studios at Glenthorne

What an absolutely fantastic place to stay. Very clean, comfortable and very welcoming host. The rooms were equipped with everything you need, plus more. All the extra touches made it feel that bit more special. Highly recommended and will definitely stay here again.

Claire is a fab host and the studios are lovely, spotless,quiet and perfect for a short stay You get lots of little extras including milk, tea , coffee, shower gel, shampoo etc and the guest WiFi is very strong. You may even get a delicious little local treat too. The studios are about a 15 minute walk from town which is not a problem however I would get a taxi back as it's a fairly steep walk back especially in heels. There is a small mini market about ,5 mins walk away if you forget a shop and ,wish to use the studio small but functional kitchen. There is also a huge Tesco in Merthyr next to railway station. The shower is a rainfall shower and is hot and powerful wether you use it in the morning or evening I would absolutely stay again, it's a fantastic place to stay with loads of nice touches from Claire to make your stay even better. It's very peaceful inside Glenthorne and in the local streets.

1. Even though I had booked almost 3 months in advance my booked studio apartment was rented to another person. Clearly they had come last minute and offered more so I was bumped down to a smaller room which was nothing like what I’d booked. 2. The host tried to pass it off as my fault (she said that was the room I booked) until I showed her photo evidence upon which she gave an insincere apology. 3. The option she presented me was to move rooms every night or move to another apartment which she was to arrange. After I agreed to move to the new place she proceeded to inflate the price ( after we had agreed and without speaking to me first) and threaten to kick me out after one night if I didn't pay that. 4. The said new apartment was horrible in every sense! It was clearly being renovated!. There were horns and cattle heads as decoration in the room( absolutely not what I signed up for! 5. I had to lug myself and my luggage(again!) back to Glenthorne and agreed to take the room without self catering facilities and also agreed to move every night for the rest of my stay. 6. The next day Clare did eventually kicked me out with an hour notice because I wouldn't leave the room at 10am for the room to be cleaned.She was going to move my stuff to the new room WITHOUT me and just wanted me out SOMEWHERE. ANYWHERE. She had absolutely no respect for the need to rest despite my stressful previous day which was her fault. 7. She said she will give a full refund but didn’t do that.This lady is extremely dishonest and would lie back and forth about even little things to cover her mistakes! Because I see on the reviews everyone else has enjoyed their stay and the warmth of the host( she’s got the most glowing reviews!) my only conclusion is that the only reason I could possibly have been treated as horribly and disrespectfully as Clare did (DESPITE HER MISTAKE )was that I didn't have a British/Welsh accent or surname. Dr Onu