Heartland Inn & Suites, SureStay Collection by Best Western

We stayed three miserable nights at Heartland Inn & Suites, and I can confidently say we’ll never be back. Our room was unbearably hot, well over 80°F the entire time. Not just warm,oppressive, stifling heat that made it impossible to relax, let alone sleep. And management’s solution? A couple fans. Not a different room. Not a refund. Not even a discount. Just a couple of box fans, as if that would make up for the fact that we were essentially camping indoors at full price. We paid premium rates expecting comfort and quality the basics you’d expect from the “nicest hotel” in the area. What we got was a sweatbox. Nowhere in the room description did it mention we’d need to retreat to our vehicle in the middle of the night just to cool down. That’s not hospitality,that’s failure. We paid for a service. The hotel failed to provide it. The lack of accountability or effort to make it right is unacceptable. Do better, Heartland Inn & Suites. You had every opportunity to turn this around, and you chose not to. Guests deserve better.

Clean rooms, great included breakfast. Friendly helpful staff. Easy convenient location. Our stay was for 5 nights. Last one was unexpected because of a severe storm at our next stop. They were great to get us an extra nights stay even though they were at or near capacity. Actually were able to keep the room we had on the first 4 nights, which was unexpected. Daily room service. Comfortable beds. Could use some updated pillows, but minor.

Time away The hotel was very clean. The staff was very friendly and very polite. They answered questions. I would recommend this hotel. I do want to say that they should think about having soft closing doors. Otherwise the hotel was very quiet