Holiday Inn Denver-Parker-E470/Parker RD

My daughter and I were planning on viisiting relatives in Parker, CO so I made two reservations on June 6, 2025. I made one for myself and one for my adult daughter for a stay at the Holiday Inn located at 19308 Cottonwood Drive, Parker, CO, from July 4 to July 7, through the IHG website. I used points for one reservation and booked the other at the standard rate. Both reservations had the same confirmation number, as they were made simultaneously, and each was for a king room. When I checked in on Friday, July 4, I was informed that there was only one reservation, the standard rate one, and that the reservation made with points was missing. Despite presenting my confirmation, the front desk clerk insisted there was no record of that reservation and stated that all rooms were fully booked, which forced us to share a single room. Sharing a room with my adult daughter was unacceptable, so I had to seek alternative accommodations for one of us. After reviewing my IHG account, I saw that my points had been deducted but were later refunded. When I contacted IHG customer service about the points return and the cancellation of my reservation without prior notice, I was told that using points for rooms on the Fourth of July weekend was not allowed. I asked why I was able to book it online despite this restriction, and the representative explained that booking online using points must have been a mistake on the IHG website. The IHG website allowed me to book a room using points, but IHG/Holiday Inn later deemed this booking impermissible for that weekend. My reservation was canceled without notification, and IHG/Holiday Inn did not take adequate steps to resolve the situation. The only response from customer service was, "Sorry that happened, but there was a suite available that I would have to pay half price for, and it was only available for one night." It is hard for me to believe that the hotel was entirely full, especially since the parking lot was less than half full. As a loyal IHG member since 2002, I have never encountered a situation like this. I am extremely dissatisfied with how IHG/Holiday Inn handled this matter—canceling my reservation, failing to inform me of the cancellation, not honoring my reservation, and making no attempt to resolve the issue apart from offering a paid room that was only available for one night. Because of this experience, I will no longer stay at any IHG locations and will be canceling my IHG membership.

The room was very hot and the air didn’t work.

The place was way over priced, staff was very distant and barely said a word. The key reader kept not reading the card.and i cant believe that even renting a king suite with a hot tub in the room there was no breakfast offered and only 2 cups of coffee in the room room