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Atour is a fantastic hotel to stay with. I love that they are consistent in service, design, and comfort wherever we travel. When we checked in, the girl at the front desk explained that the room away from the elevator on the 6th floor was very small, but there was one near the elevator on the 2nd floor that was larger if the 6th floor wasn’t acceptable. The room on the 6th floor was more like a closet with no space for a suitcase, the window wasn’t really a window, and it had a terrible smell. When I came back to the desk to ask I could change rooms, she immediately let us move to the larger room on the 2nd floor which was great! Clean, large enough for 2 suitcases, and a real window. Traveling for several weeks, having the ability to laundry is key and I love their laundry facility- state of the art, industrial washer and dryers that work quickly and efficiently. The front desk staff is amazing- you can leave it with them and they’ll do the laundry (wash/ dry) and return to you free of charge, or you can do it yourself (but you may have to wait until a washer is available which is why they suggest leaving it with them). The area around the hotel is extremely convenient- many restaurants, tea shops, etc., it’s within walking distance to a lot of shopping, and both bus stops/ metro stations are within walking distance. Atour is a hotel brand that I trust and rely on, especially when we are traveling for an extended period of time.

Top reasons why I recommend this hotel: 1. Strategic location: Jiaxiulou, Wenchangge, food street, morning market, a shopping mall, etc., all within walking distance. 2. Commendable service with a HUMAN TOUCH: All staff members (front desk, night+morning shift personnel, cleaners, dining area, etc.) we met were kind, generous and friendly, making their best effort to fulfill guest needs! We arrived before noon, and Ms. Chen at the front desk offered a room upgrade to the fifth floor—the hotel’s highest floor—with immediate check-in. I liked some of the sweets available at the hotel lobby, but I couldn’t find the same variant at supermarkets and shops nearby before I left for the airport. Ms. Chen asked me to grab as many as I wanted—I felt shy, but she insisted—how generous! I forgot to thank her personally for recommending Dongshansi, where one could catch a bird’s eye view of the city, in addition to the appealing temple design. The cleaner on duty on Thursday, 13 June 2024, morning gave us extra body shampoo upon request with a friendly smile. She did a great job in keeping our room 519 spick and span, and odourless! The hotel delivered a pleasant surprise in the evening with two packs of milk, accompanied by a handwritten note!! Front desk staff were generous with bottled water. 3. Clean and spacious room, with comfortable beds: The room was spacious, spotlessly clean and well-ventilated. Of all the hotels with centralised air-conditioning systems that we stayed in different cities, this hotel’s room temperature regulation was the best, unlike others where you could feel hot even at a lower temperature! It would be ideal if the toilet room was soundproof. 4. Amenities and facilities: It’s one of the few hotels that provide self-service laundry for FREE! There’s a gym room within the same area on the fifth floor. Power banks and umbrellas, among others, are available on loan for FREE! 5. Supper and breakfast: Tasty and a wide selection of breakfast options, including noodles with sour/clear soup, prepared by professional chefs. Overall, it was a memorable stay, offering great value for money!