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after an amazing experience in December staying in a corner suite I had my daughter for a daddy daughter Easter weekend and I decided to book the same corner suite to really treat her. We stayed from Friday, April 18 checked out Sunday midday April 20 when I arrived, I asked concierge if I could give them the bag of stuff from the Easter bunny. I simply asked if they could put it in the room not only did they put it in the room, but they had arranged everything in a very nice way that made my job. Is the Easter bunny very easy Sunday morning. shout out to Justin, Jesse Ishmael, Omar, Samuel Ingrid in housekeeping among several others you all make me feel like the most important person in the world. Every time I stay there when I know for a fact this time there were many more VIP guests than myself. I was a little hesitant that the pool may be a little boring for my seven-year-old daughter however we essentially could not leave. The happy Easter card under the door with the breakfast vouchers was an unbelievable surprise. I only wish I could bring an unlimited stack of cash to tip the team every time I stay at the Conrad because I never seem to bring enough. They deserve everything they get and more. Thank you all for providing me and my daughter with an unforgettable weekend and we will be back soon sooner rather than later!!! I cannot recommend taking To a corner suite anymore stayed in 1401 in December and 15 oh1 this past weekend just amazing amazing view of the city and an amazing room.

When we arrived we were greeted and provided with water. We had two rooms booked and was told if we wanted to be close, we would need to wait for a room to be cleaned. We opted to wait. We continued to wait and then had to get checked in to make it to the concert we had tickets for. So we all went into one of the booked rooms to get ready as the room was not ready for us. I found this not the best customer service as we had booked the rooms in the same reservation so they were aware that two rooms were needed and should have been ready for this at the noted check-in time of 4pm. At 4:30 the second room was still not ready so was not utilized until after the concert (12:30 am).

The guy at the front isn't very friendly. I watched him check in at least 12 people throughout the day and never once saw him smile. Customers had to ask him questions. He hardly even looked up and made eye contact with customers. TV did work most of the night and they told us that's normal. After an hour or so they normally have to call maintenance to come fix it. The lady that comes in for him is great. She is friendly and helpful.

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