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The promised 'every half hour' airport shuttle was nonexistent; I waited for almost an hour and ultimately had to call the hotel to request pickup. More troubling was the clear difference in staff hospitality: employees were friendly only toward Bonvoy members and treated guests who booked via third-party services (such as Trip.com) with indifference or coldness

The location was very convenient and the hotel was clean and comfortable. Free shuttle from and to the airport. Water station next to the lobby to refill water bottles. Nice outside pool in the third floor. Rooms were not too cramped. Restaurant and bar in the ground floor. Not much else around the hotel walking distance other than a few gas stations, car rentals, and a starbucks.

It was originally booked for king size bed me and my friend because there is no availability in the website for twin bed but upon arrival in the lobby of the hotel and checking in they offered us if we would like to have twin bed with no extra fee will be added. So amazing and we really did appreciated that. Looking forward to book it again in next trip. Thank you

The water pressure is too small and water is not hot enough, making it so cold during bath. Dislike the barrier free toilet as the floor is totally wet after bath. There is some mould in the sink basin. Poorer than other hampton hotels in rural cities, may be due to its convenient location. But the price is reasonable.