Naksel Boutique Hotel & Spa

Nice place hide in the mountain. Foods was good^^ . View was excellent.

Really loved the hospitality and attention to small details by each and every member of the hotel. Mr Bishnu, Mrs Youden, Mr Gyendup and all others. Felt like home! Super property and very courteous people to make you feel so cared about throughout your stay! Highly Recommended!

We suffered through a Two-night stay in three different rooms and not one was fit for habitation! The Hotel is well outside of town and a bit of a challenging drive through the local village, construction, and narrow roads ending at an appealing wooden structure built into the side of the mountain. This is all part of the charm – The charm ends once you are checked into the room! A few hours after checking into the first room we lost heating a necessary requirement in early March. Twice that night the engineer would arrive and reset the heating, indicating another occupant had adjusted their thermostat which would shut down the heat in all four units. We awoke at 4:00 AM again with no heat and a cold room. Again, the heating was reset – Only to last less than a couple of hours. All the hotel would do is indicate there is nothing we can do except provide you with electric space heaters which did not heat the large room and apologize, “Sorry for the inconvenience” Our guide and tour company next battled on our behalf to get us another room which only happened when they threatened to move us to a different Hotel. Room number two, had central heating and heated floors. This time the opposite occurred. The bathroom floors were so hot we could not stand on them in slippers or bear feet, the heating unit just pumped out continuous heat. After leaving the exterior doors open for two hours the temperature in the room was still 29.0! The hotels solution was to spread towels out on the washroom floor so we did not burn our feet! With the help of our guide and tour operator we would move late at night to yet a third room. The third room had no issues with heating. However, my husband while sitting on the toilet turned to get paper and the toilet tipped over and he fell off unto the floor. Embarrassing, undignified and horrified do not describe what could have been an injurious incident. All the hotel would say was, “sorry for the inconvenience”. See photos of a toilet that was not attached to the pipe or the floor! Not one of the three rooms were fit for habitation & we believe the hotel was fully cognizant of this, yet greedily crossed their fingers and rented the rooms out hoping tourists would just accept the conditions for one or two nights while the hotel profited! This hotel caters to tour groups who take over the hotel – Not being part of one of the large tour groups we were left to fend for ourselves and watch the large tour groups be served cooked breakfast eggs while our order went unfilled even though ours was submitted first! Greedy ownership and a hotel not fit for habitation all the while masquerading as a four-star property! “Sorry for the inconvenience is not an acceptable response!” Shame on you Naskel – Not only have you tarnished our perception of your resort & Country, you have tarnished your good name and that of the Country of Bhutan whom you also represent!