SpringHill Suites Annapolis

We were disappointed. There was a bad first impression because of the unexpected $10 parking fee. Then, we were given two rooms on the first floor and it was impossible to get Wi-Fi. We were able to get Wi-Fi in the public area but not in the rooms. Otherwise, the rooms were ok and the breakfast was ok. I caution about selecting this hotel because of the Wi-Fi issue.

The Springhill Suites Annapolis was so terrific to work with! We had a block of rooms for a sports team and the level of service and attention to the block was amazing. Jonathan in Sales was absolutely the best! He went above and beyond to deliver exceptional service.

This place is amazing! The mattress is between soft and firm and has a nice pillow top. It felt so good I did not want to get out of bed. The rooms were spacious. There was a nice sitting area with a sofa that turns into a bed easily. There was a nice desk. I feel like this is the perfect place for someone on business or a family vacation. The desk was nice for working. I saw a very nice hot tub and pool. I sat outside on the patio and read a book. There was furniture that I could prop my feet up and it was private and quiet. It was so nice at nighttime. The rooms were very quiet. I could hear people in the hall but that is normal with any hotel! The most important part of a hotel to me is the television. The remote was so simple and the tv was a nice size. Yes, you do have to pay 10 dollars for parking. There is an app you scan in the lot with a sign. The only reason is because they are next to a luxury apartment complex. People may try to use the hotel lot. The area is extremely safe. There are tons of places to shop and an amazing mall. There is a nice beach called sandy point not too far. **Please be alert to Jelly fish they sting. I personally prefer gunpowder state park hammerman area for a picnic and swimming (no jellyfish). (A little bit of a drive to Baltimore but worth it). Have a great visit!

First time staying in this type of hotel and I was so impressed. Friendly welcoming staff were super helpful with my requests and questions. Rooms were modern and spacious, and the beds and linens were some of the most comfortable I've experienced. Free breakfast was great, freshly cooked with lots of options. Having to pay for parking seemed a bit much in this out of town location but even with that, it was still very affordable. Convenient to visit my son at USNA! Thanks for a great stay, will be back.

Their front desk staff, Amy, was one of the rudest Marriott employees I have ever encountered. She was pretty nasty while reminding me that check in is not until 3 pm with a rude tone in her voice, and pretty much told me all I could do was just wait two more hours as I arrived just before 1 pm. When I told her that I spoke w/her colleague via marriott app's chat feature, she reminded me that 3 pm check in is always mentioned in the chat, to which I told her was clearly not mentioned in the app chat replies. Why this silly staff chose to argue with me and to be in such a bad mood is quite puzzling, but she does not belong at the front desk to check in guests. Thankfully Alex, their manager, took over the situation with a much nicer demeanor and found me a room within 10 minutes of my arrival, and accommodated my request for an end of a hall unit on a high floor. Their mattresses are pretty old and plushy. It gave me back pain the first night, and I slept on the couch instead which was surprisingly firm and comfortable. Last, but not least, is the issue with their EV charging station for guests driving EVs: they only have one blink charging station with a charger with a broken lock grip: on the last night of my stay, there were couple other drivers that were putting the broken charger to their EV to charge with arguments ensuing. There are certainly couple things this springhill suites can improve on as I most likely won't return to this property next time I stay in Annapolis.

My employer booked the room using a company credit card. They took my credit card for the normal incidentals, I thought. They ended up charging my credit card instead. They "accidentally charged my coworker for two days instead of one. Luckily he caught it before walking away. They also charged us a $9.50 fee each to park in their parking lot, only to have my vehicle broken into, causing hundreds of dollars in damage and they don't even have a security camera in the parking lot because its park "at your own risk". We will NEVER stay there again.