GemstoneBR in SMDC Coast Residences

I just observed two things during my staycation at the room. 1.) The air conditioning was not cold and obviously you will perspire. 😂  2.) The door of the bathroom cannot closed.  So far, my overall stay was pretty good due to its location and amenities of the condo.

The location of the accommodation is quite pleasant, conveniently situated near various attractions in Pasay, Manila. However, I felt compelled to share my experience regarding the host of the room we booked a few days ago. As a manager or host, it is essential to ensure that everything functions properly and is kept clean. Initially, the host was responsive, providing us with necessary check-in information. However, upon our arrival, we encountered issues with the smart lock, which responded slowly. After several attempts, we were finally able to gain entry, but we were unaware that the door would malfunction again after a few hours. My family accompanied me to the airport, wanting to spend additional time with me despite the late hour. When they returned to the condo around 4 AM, they faced a troubling situation: they could not unlock the door, despite following the instructions multiple times. In desperation, they attempted to contact the hosts, sending nearly 70 missed calls, sent emails and reaching out to the help center through the app we used to book the condo. Unfortunately, we did not receive a single response from 4 AM until 9 AM. This situation was particularly distressing, as my mother is a senior citizen, and we had young children with us. After a six-hour journey to Manila, experiencing such a scenario was exhausting and frustrating. My parents rarely visit Manila, and this experience overshadowed their trip. They deserved better treatment, and it was disheartening to see them unable to rest throughout the night. The host finally responded at 9 AM, offering an apology and suggesting that they may have been sleeping. It is difficult to fathom that after more than 70 missed calls, they remained unaware. Additionally, the smart lock had apparently run out of battery—a clear oversight on the host's part. Although they offered to extend our check-out time from 11 AM to 2 PM, this gesture did little to compensate for the traumatic experience we endured that night. Furthermore, the front desk staff were unhelpful, and the security guard was inconsiderate, failing to acknowledge my parents' exhaustion despite witnessing their distress. While I understand that there may be policies against allowing guests to rest in the lobby, it would have been compassionate to provide them with a place to lay down given the circumstances. My advice to potential guests is to ensure that hosts are responsive to concerns and to obtain all necessary information before booking, as not everything may be included in the charges. I sincerely hope that no one else has to endure a similar experience. Lessen your expectations! they also need to update the photos on their advertisements, it doesn't really look like that anymore! Good luck!

⭐⭐⭐⭐⭐ I had an excellent stay at this condotel! The place was very relaxing, clean, and comfortable just what I needed for a short getaway. 😊 The staff were accommodating, and everything was well maintained. I felt completely at ease during my 2 night stay. Definitely looking forward to my next booking! 💖