مستخدم نزيل
17 أبريل 2025
the service of the entire hotel is the worst. Even a youth hostel has better customer service. The worst thing was I extended by one more day after 4 nights and accidentally while booking selected 2 instead of 1 adult and 2 children and the hotel breakfast coupon said 2 instead of 3, the waiter whose name is Yuth came after me while getting breakfast and kept telling me to pay 150 for my child and was very rude. They told me to go to the front desk and sort it out. They were talking amongst themselves in Thai and he had this smirk like he was happy to have caught me and his coworker lady who had greeted me wonderfully for the last 4 days for breakfast had a sour face too. My child ended up only eating half a croissant and A watermelon slice. the experience was just too bad, my kids didn’t want to eat too after the confrontation . Location is not too good either. Far from everything. 7-11 nearby is the only good thing about staying in this hotel. WiFi is bad , had to keep trying to connect to different networks. They don’t help you with the luggage while checking in or out or even show you which building or elevator you are supposed to use. Everyone just sits on their chairs. They are very friendly only if you don’t need any help or have any problems to sort out. It looks like a bunch of college kids and some tired old people with no hospitality training are running this otherwise wonderful hotel.
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