مستخدم نزيل
31 مارس 2025
We booked a cottage and paid a premium, expecting it to be a separate unit rather than just a regular hotel room. However, the only difference from the standard rooms was wooden flooring/walls.
The food was terrible— served cold once and in one instance, even burnt.
We specifically chose this hotel for its swimming pool, but it was extremely dirty. Despite reminding the staff daily, they only removed the leaves but never switched on the filter to properly clean the pool.
Additionally, they did not provide a hair dryer or toiletries as mentioned. We packed based on the facilities listed, which caused us inconvenience.
There were frequent power cuts—at least twice every hour. Wifi didnt work and phone provided for calling reception wasn't working either. Didn't fix it despite alerting them
The place is also infested with monkeys. If you pay extra for a private balcony to enjoy the views, it’s practically unusable because of them. It was so bad that monkeys were banging their heads against the window, trying to get inside.
Everything we paid a premium for—the cottage, the private balcony, the swimming pool—was unusable.
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