Zone Connect by the Park, Lansdowne

I recently stayed at your property, from 22 may to 24 may, with my friends and family approx 9 rooms and I want to share my feedback regarding the experience. Unfortunately, my stay did not meet expectations due to the following issues: The room was not clean upon arrival, with visible dust and stains on the bedding. at the time of billing thay charge over extra and not showing menu food is not meet with price, service charge also add in billing which is not as per rule . Unfortunately, the quality of the food did not meet expectations These problems significantly affected my comfort and overall experience. I had expected a higher standard of service, especially given the price of your establishment. I hope you take this feedback seriously and use it to improve your services for future guests.

The location is good, property is good but the service is terrible. The whole property is very short staffed. There was a group staying at the time of our stay and the whole staff was just focussed on them, we had to run after the staff to just give our food order (and that too multiple times), there was no one to even clean table for us or ask for water, at breakfast the options were limited and when we requested for something as basic as a paratha, they were resistant to give it, overall it felt like they were least interested in hosting us. The lack of service was the main reason that spoiled this beautiful property for us. Even at the time of check out, no one at the reception picked our call on intercom. If they improve their service and work a bit on customer satisfaction and happiness this place can be a gem.

Location is central. Food was excellent. The rooms are well-kept and spacious The view from the property is breathtaking, especially the Himalayan view point from the hotel. Orchestra was arranged on Sunday evening to add to the charm of stay at thos beautiful resort.