Aqua Village Health Resort & Spa

The resort boasts a stunning natural setting and exceptional spa facilities. Guests enjoy spacious rooms and friendly, attentive staff. The varied and delicious breakfast options also receive praise.

My bad review about this place is not about the service, the rooms, or the location. It is about something far more serious: food poisoning and contamination with SALMONELLA and E. COLI. I had the pleasure of staying at the hotel spa without leaving due to its remote location (I mention this because I had lunch and dinner at Aqua Village). For dinner, I had wild boar from the menu and gave my daughter a bite to try. To my surprise, we spent the entire night vomiting and had diarrhea the next day. When I checked out, I informed the front desk, and they apologized. Last week, I was diagnosed with Salmonella and E. coli, and since then, the diarrhea has not stopped. This was the only incident where I felt unwell. My biggest issue with them is that my ex-wife contacted them by email explaining what happened, and they played like it wasn't there where I had the problem. I find this VERY SERIOUS and am writing this so future customers are aware of this and AVOID EATING THERE because if something happens to you, the management will blame it on somebody else instead of taking actions. There are other dining options in the area that are likely to be more responsible regarding such a DELICATE MATTER. Avoid eating here.

Aqua Village Health Resort & SPA absolutely poor exprience from a never-to-be-guest. Yesterday 14th May 2022, after driving for no less than 2 hours, my wife and I arrived at what looked to be a fine establishment. We entered the parking and having seen no signage indicating where to park, decided to stop next to the reception where we were greeted by a friendly concierge and were told how to complete check in. We had made our reservation roughly 3 weeks prior for my wife’s birthday and had very high expectations from what is advertised to be a 5* resort. On the way from the car to the reception, I had pointed out the 32C heat to the concierge - being from South Africa as well as being well traveled, I had experienced far higher temperatures elsewhere, but it was pretty hot. We were asked to provide our identity documents and while those were being processed we were taken through a map of the resort and had the facilities explained by another front desk attendant. This is where things took a turn for the worst, having been told that this SPA had no SPA for the weekend! It was almost like the way in which you would greet a stranger in passing. This was obviously less than ideal given our expectation and sheer excitement up to that point. No SPA we asked? The response being that these facilities were undergoing maintenance, that there was some issue and as a result the SPA would remain closed for the duration of the weekend. We were also told that we could use the pool, however this does not benefit from the thermal water which the area is well known for. At no loss for words, we asked how this matter would be resolved as right then, although we were less interested in staying the weekend, we were exhausted and in dire need of freshening up. I should mention as well that at no point up to this moment, were we offered even a glass of water. I am fortunate enough to have stayed at several 5* establishments prior to this and so had some expectation of the level of service, which was clearly amis. We were asked to wait while the front desk attendant contacts the manager. I’m not quite sure how long this took but it felt like an eternity. I would guess about 15-20 minutes later we were told that the resort will do nothing to rectify the situation. I should say that we had also pointed out the fact that since 2PM on the day [it was around 5PM at the time], the staff were well aware that the SPA was going to remain closed for another 2 days, and still for some reason did not think to contact us letting us know. There was no notice of maintenance on their website and in none of the correspondence received from the resort to date, was it mentioned that maintenance would be carried out to the SPA during our intended stay. Upon asking if we could speak to the manager, again we were asked to wait as this person was not on site at the time. In the meantime as if by magic ice cold water appeared and we had finally been offered something refreshing. As we