Residence Inn Pensacola Airport/Medical Center

I booked a room at this hotel, and then they canceled the reservation the day of my stay because I had recently changed my card. They only sent me one email late in the day about the cancellation, which I did not get in flight. I showed up to the property at nearly midnight and was told they had no rooms and that I could try a hotel across the street. For this inconvenience, they offered me 5,000 Bonvoy points and didn’t even respond to my follow up emails. I’m extremely disappointed in this experience and the customer service and would advise you to look elsewhere.

Accommodations were perfect!!

Book this hotel! I have all good things to say. From the staff, greeted with a bottle of water and chocolates upon check in- very clean, great spacious room, full kitchen. Breakfast was always delicious. House keeping said good morning everyday and asked if we needed anything. We grilled by the pool, hung out by the fire pit. My son stayed on the basketball court the whole weekend. They accommodated our late check out due to a basketball game we had to rush to. Overall 10/10 would absolutely stay again.

We had such a wonderful experience thanks to Christopher in the breakfast area! He went above and beyond to make breakfast truly magical for our granddaughters, ensuring they had everything they needed and more. His kindness, attentiveness, and warm personality made all the difference. We’re so appreciative of his exceptional service—thank you, Christopher, for starting our mornings with joy!

thank you for a great stay!

Contracted Security staff was completely unaware of surroundings or activity. They walked around watching their phone, not at all alert or engaged looking for possible security concerns. As a former senior business leader who managed security, this would be a cause for termination, because it puts hotel and guest at risk.