The Beach Club

be wary if you are disabled or have difficulties walking. We arranged a late book in as we had theatre tickets and on our arrival we were told we had been upgraded to the best room in the hotel. It was a quirky but clean hotel and on arrival we were looking forward to our stay, until the night porter pointed up to a steep flight of stairs. I asked if there was another room we could have and I was told no and that there was no lift, and yet the hotel boasts that it has complied with all access laws. It may well do but it needs to go further, even though on booking we informed them I would need disabled parking they took no thought toward my disability. I struggled up that first flight of stars and was assured the room was not that much further, it was up a further six flights of stairs, I was in massive pain and my partner was in tears because of the way I was being treated and the only excuse the nigh porter gave that it was the nicest room in the hotel. On reaching the room I took more pain killers and tried to watch TV, but it would only show two or three terrestrial channels. They did refund or money in the end but please be wary when booking here.

Under relatively new ownership, the Beach Club tried hard to deliver on its up market vibe in the welcoming reception area and lounge bar/restaurant. Only staying for two nights to visit Lands End and the Minack before taking a helicopter to Tresco, this was a perfect spot to stay. Our room was a “cosy double” which was very small and overlooked the side alley and bins but as we literally slept in it and the bathroom had all we required it was ok. Hot fresh breakfast,lovely, well done to the delightful new member of staff who managed to get a woefully inadequate coffee machine to produce our morning latte. Book a sea view room and 🤞they sort the coffee and you will enjoy your stay!

Our stay at the Beach Club was excellent. Myself and my wife had originally booked 2 nights stay but added another 2 nights because it was such a nice place to stay and the staff were so friendly and helpful. 5 stars all round!! Especially the duty manager Tiffany and staff member Pheobe who helped show me around the buffet breakfast process. Breakfast was excellent and the 2 rooms we were in were clean and the bed and linen was so soft When we booked the extra 2 nights Tiffany upgraded us to a premium double room which was amazing. Tiffany was leaving to be promoted to another of the company's restaurants and we widh here all the best of luck in her new position. Ovrrall the Beach Club is highly recommend and we cannot wait to return there again.

Lovely friendly hotel Very welcoming friendly hotel. Great breakfast. If we stayed again I would upgrade to a sea view room as they were considerably bigger than the standard double we had.

A somewhat disappointing stay. The room was large and the bed was comfortable . But on a cold night the room was cold and the bathroom was freezing as the window didn’t fit properly. The shower over the bathtub was pretty basic. While I had called ahead to make sure we could have dinner at 8 pm as we were coming off the ferry from the Scillys we found that the chef had left at 6 pm, we were not advised and no other arrangements had been made. As compensation I was offered free parking.

The hotel tried to steal money from me. I booked two rooms. The hotel sent me two payment links. After I paid immediately for the first room, I found the payment links did not request the correct amounts. I emailed the hotel which did not reply to me. Then after the payment deadline, the hotel cancelled not only the booking for the second room but also the booking for the first room for which I overpaid (see the negative revenue loss in the cancellation report) already. The hotel agreed to rebook the two rooms but I needed to pay higher prices, to which I of course did not agree. It was the hotel which sent the wrong payment links but they did not admit. I requested refund for the incorrect payment I made for the first room. The hotel refused. Then I complained to my bank which was able to get the money back for me after a few months. Be warned of this hotel!