The Parklands Hotel

Ratings for all except service based on website. rating on SERVICE based on experience for reasons entirely out of my control, I had to cancel my stay 24hrs beforehand. I called to let them know. I advised I had to cancel and the reply was (word for word) " ok , that's still chargeable". NO ' I'm sorry to hear that' NO "maybe we can find another date so you don't lose your money"... no ' we can't refund you but do you want a credit on account'. if I'd have phoned 12 hours earlier my money would have been refunded or I could have amended my booking. the blame was put on TRIP as I was told ' you booked through them and they wont help you. So I'll be avoiding this place when I go up for my trip, and I'd advise others to avoid places with staff as uninterested as here.