Best Western Plus Pflugerville Inn Suites

Carter at the front desk was great. He was very helpful in several areas. I stayed in a handicapped room, 102. It was a very nice, large room, but it had several drawbacks that made the stay uncomfortable. First, one of the lamps next to the bed on my girlfriend's side did not work. Carter replaced the bulb, but still nothing. It appears there is faulty wiring in the lamp. However, the outlet plugs worked. Next, I use a CPAP machine to help me breathe at night. I plugged my machine into the outlet on my side of the bed and there was no electricity in either outlet, nor did the light work. Come to find out this lamp and outlets are controlled by one of the light switches at the entrance to the door. Here's the problem: this light switch also turned on all the overhead can lights in the entire room. So, in order to have my lamp outlets work, I had to have the overhead lights on. A double edged sword to say the least. How are you suppose to sleep with all the overhead lights on???? Who on earth would hook up a lamp and outlets to a light switch that also turned on the overhead lights? Next, one of the arms on the fabric chair had a dirt stain on it. The wall mounted thermostat did not work; had to go to the AC unit to control the temp. It cooled the room well. Why have a wall mounted thermostat if it doesn't work? The TV remote was the most confusing thing I've ever used. Carter had to come down and show me how to use it and then even he didn't know how to do some things. Last and maybe most concerning:: as i sat on the bed packing for departure, a small powdery white bug crawled across my leg. I immediately killed it and could not get a picture of it. I wondered if I slept with that thing in the bed both nights and if he had any friends that I did not see. The room needs to be fumigated or something done to ensure they are eradicated.

Not really clean room. stained couch and stain pillow . Not clean floor n smell cigarettes smoke. may b shortage of employees with the current immigration (ICE) raids in Austin as one of guest explain to me .

Room was very nice, comfortable beds, choices for the breakfast options were good and kid friendly

**** smokers and reckless people made my nights very uncomfortable. slamming doors, talking loud, and the management would care less!

Very good.

Love this place