Embassy Suites by Hilton Phoenix Biltmore

Great location, friendly staff and super clean area to be around highly recommend this place

價格合適，環境非常不錯

I arrived for a 4-day stay and was given Rm 301. I entered and saw that the bathtub paint was peeling. I took a pic and used the hotel app to share it with staff (Blake). He did not respond. The next day when I turned on the water the paint peeled off the bathtub. I took a pic and sent it to the staff (Luis). He said he would tell maintenance. The next day I texted Luis to see if maintenance would come. He didn’t respond. Unfortunately no one ever came to repair the peeling paint.

When we first arrived, we were pleasantly surprised at how nice it looked. Then we went to the front desk to check in, after checking in online and choosing our room. The front desk employee was rude. Also, the room that we had chosen when we checked in online, was changed. When asked why we’re not getting the room that we chose, we were told they didn’t know might be a water leak. When we came up to our newly assigned room, the cold water faucet in the bathroom did not work. We did complain to the front desk. OK, fast-forward two days and when they cleaned our room, they did a terrible job. They left dirty dishes in the sink, didn’t empty the trash and the nightstands on either side of the bed moved and our phone chargers were on the floor. And still the cold water didn’t work. We complained again and the maintenance employee came up. Removed the front panel on the vanity and discovered that the cold water had been turned off. Not sure why, but it had been turned off. We also had a problem with our TVs in the room and it took a day to get those fixed. The next day they didn’t bother to clean the room. When we called down to the front desk after being out all day, we requested towels. After 30 minutes, we still didn’t have towels, so we went down to the front desk. We were told the employee that delivers the towels was on break and they’d bring them up when they come back. The front desk said it was not their fault that we hadn’t got the towels yet. We waited another 20 minutes and finally got towels. This hotel has really gone downhill and is definitely not worth the money and is not a good representation of Hilton properties. The only positive thing I can say is that the employees that work the morning breakfast were great and the bartenders that work the evening reception and the restaurant do a great job.

This beautiful hotel was only 10 minutes away from my son. It is also easy walking distance to a very large upscale open mall and many restaurants including CheeseCake Factory. The center of the hotel has water features, green plants, alcoves for eating. Speaking of eating, the free breakfast had many selections and the woman who cooked 'made to order' omelettes did a great job. The pool area was very nice & well maintained. If I had to cite anything negative, the interior rooms are very dated. There are some things need to be addressed due to age, including the the rust in my tub and the re-finish that is cracked and peeling.

The property is very nice and clean