Drury Inn & Suites Phoenix Airport

Very friendly and helpful staff.

Traveling mom with my young daughter and this hotel is amazing. Breakfast and dinner provided. Safe clean environment. Great facilities to take advantage of and an outstanding staff.

My only complaint is that the sheets were scratchy. I enjoyed the free popcorn and coffee available at all times. Clean and friendly staff.

I have never had an experience like the one I had at Drury Inn Phoenix Airport. I was incredibly disappointed at every turn with the issues I experienced and the lack of resolve for the issues. I requested early check in online and expected the $30 fee. The fee plus tax should have been 33.23 but at checkout my card was charged 35.92 and no one could explain why. I was refunded for the 33.23 but it should have been for the unexplained charge of 35.92 because where did it come from. The numbers did not add up correctly. Also, upon check in the bed linen was dirty with stains and hair under the covers. Housekeeping came and changed the bed linen but how was the room marked clean if it was not clean. I had a five night stay and every single day had the same breakfast options. Who wants to eat the same thing for almost a week? A serious lack of variety and options when every day is the same. On the fourth night of my stay the air conditioner went out. The thermostat was set to 70 but the temperature kept rising. I called to report it and was told that the AC was kept from going below a certain temperature on hot days. It's Phoenix Arizona, everyday during the summer is a hot day. I had not experienced this issue the previous three nights. The room temperature got up to 79 degrees F. I was told the issue would be resolved in 2 hours as the room cooled down. We left for an event. We were gone for 4-5 hours. When we returned the room temperature was 75 degrees. When I called the front desk, I was told the room AC went off when there is no one in the room. How would the AC know when I leave the room? Is this supposed to happen every time the door closes? And if that was the case, why wasn't it an issue for the three days prior? The manager on duty took over the call and apologized for the issues. She offered to move us but she told us the other rooms available were at 74 degrees F. Why would we move to another room with the same AC problem? We had to get two box fans for the room. Why should I pay to be uncomfortable in a hotel room? If there are known rooms that have these AC issues, why are people being placed there in the middle of summer? I was told I would be refunded for the night. When I received my final invoice the lowest priced night was refunded and NOT the night the incident occurred on. Why continue to lie to customers? I had to use a 2 box fans in a hotel room on vacation. This is completely unacceptable! I will never stay at Drury Inn Phoenix Airport again and I would never recommend the property to anyone. There were multiple issues during my stay. If my vacation schedule hadn't been so packed with activities I would have moved to a different hotel. Which continues to highlight how many issues we experienced when we literally were gone 12+ hours each day and still had problems. This was undoubtedly the worst experience I have ever had with a hotel. Moral of the story: stay somewhere else. If you do stay here, triple check your rece

What a GREAT property. Quick shuttle from and to PHX. Great selection for breakfast and dinner! Staff extremely helpful. And to Nate, the Hotel Manager, ... "Thank You!" for making this Drury seem like a 5-star hotel

The hotel itself is very nice and the availability of a hot breakfast and evening snack/meal are a definite plus! But it was the incredibly warm, welcoming and helpful staff that impressed me the most. I checked in after a very stressful day at the airport and to be greeted with such kindness was a real tonic! From the desk staff to the shuttle driver, I was treated with consistent courtesy and respect. It truly felt like an oasis in the midst of aviation chaos and craziness. Highly recommended.