ذا ويستن كيرلاند ريزورت آند سبا

住宿很乾凈

We came for a wedding and wanted a place to stay that was higher class and it was.

環境非常的好，在高爾夫球場裏面

The hotel is Nice but the rooms are a joke. I paid extra for a Mountain View junior suite and got The view of the resort Maintenance shed roof top. No chance to get the same room I wanted just a lower class room. I would not have expected this in Scottsdale nor from an upper tier Marriott Bonvoy selection for the price. I booked in advance as well. I can see minimum value of pre-booking or of being a Marriott Bonvoy member !

Sub standard at the most. This hotel needs an update, housekeeping was very spotty from day to day. The front desk was helpful. The food was boring and bland. We learned quickly that it’s better to go out. I shouldn’t have to mention the TP but it was so very thin!!! It’s funny how you judge simple things, even better at the airport!! lol We won’t be going back.

The Westin property is beautiful but some of our stay was not what I would expect from a resort in Scottsdale. I really would expect a 5-star experience. To be fair we stayed on the fourth of July, so I assume part of the issue was the crowds and the crowds from the daily Resortpass visitors. Maybe on busy holiday weekends they need to restrict the day passes. THE BEDS AT THE WESTIN ARE THE BEST AROUND. These beds are amazing. Super fluffy and comfy. The rooms are nice. The grounds are beautiful. The restaurant outside was decent, great area to sit and lounge but the food just ok and I had to send my wine back. The pool had zero lifeguards which was crazy due to how busy it was. Obviously, it is the parent's job to watch their kids around water, but in a busy place like this it would have been easy to lose a kid in seconds. Absolutely nowhere to sit anywhere at the pool. I heard multiple people complaining about this. No one was patrolling to see if people just left towels. Not enough staff at the pool for anything. We specifically went for the pool. I know other people were also complaining there were no tubes for the lazy river, we had brought our own, which was ideal. There were also no fireworks on the fourth, it was on the fifth, which was disappointing. It is summer in Arizona so maybe I should expect summer bugs, but we had three large sewer roaches in our room. They had to move us rooms at 11pm which was very inconvenient. I will say the Maintenace man that came to inspect and deal with the roaches, was ABSOLUTELY AMAZING. The nicest most helpful guy. He immediately came to inspect and realized absolutely not, we needed to move immediately. I was tired and freaked out and wasn't thinking clearly. He grabbed our stuff, and brought us down the hall, and then went back down and grabbed a key and then let us keep our original key in case we forgot anything. He then came back up to let us know he credited our stay $200. They definitely took care of us, which I am grateful for. Things happen, but how it is handled is key. A they get an A+ for handling the situation. All in all, I would stay again, but perhaps not on a holiday.