Home2 Suites by Hilton Phoenix Downtown

Awesome service! Staff are really attentive.

房間，服務均滿意，以後還會選住這家酒店

There is no self parking near by, valet parking is required at this property and it runs $45/night per vehicle, the valet staff will bring you a cart if needed. The valet and front desk staff were very nice and check-in was smooth. However, our experience was overshadowed by a serious issue. My son accidentally left his wallet behind. While I appreciate that staff called to let us know, we were extremely disappointed to discover that $250 (school money) was taken from his wallet before we could retrieve it. For a Hilton property, this is unacceptable and very concerning. This will be reported and will be followed up with Hilton corporate. While the staff interactions were friendly, the lack of integrity around this incident is a major red flag.