Kem Beach, An Thoi, Phu Quoc Island, Kien Giang Province, Vietnamعرض تفاصيل الفندق
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1 ليلة
تقييمات الضيوف New World Phu Quoc Resort
8.8/10
جيد جداً
212 تقييم
لضمان مصداقية التقييمات المعروضة، نحن لا نحسب ببساطة المتوسط. بدلا من ذلك، نستخدم حسابات علمية تأخذ بعين الاعتبار مصداقية التقييمات وحداثة تجربة الضيف لتحديد التقييم النهائي.
رد من مكان الإقامة: 敬的貴賓,WV您好!非常感謝您選擇下榻新世界富國島度假酒店,並抽出寶貴時間給予我們高度評價。我們非常高興得知您對度假村的舒適環境、豐富的早餐以及別墅與私人泳池的體驗感到滿意。您的肯定是我們持續提升服務品質的最大動力。我們全體團隊期待在不久的將來再次為您帶來一段愉快的度假時光!祝您生活愉快!New World Phu Quoc Resort Management
SOUN
Premium Pool Villa
تم التسجيل الوصول أبريل 2025
العائلات
3 تقييم
10.0/10
متميز
تم النشر في 5 مايو 2025
가족여행으로 프리미엄풀빌라에 묵었습니다. 가족 모두 만족스러운 숙소 였어요. 제가 머물렀던 시기에 결혼식 준비로 수영장 쪽에 계속 공사를 해서 아쉬운 부분은 있었습니다. 2박 했는데 아쉬웠어요.
ترجمة
رد من مكان الإقامة: 안녕하십니까 SOUN 고객님,먼저 가족분들과 함께 저희 리조트에서 즐거운 시간을 보내셨다는 소식을 전해 들어 매우 기쁘게 생각합니다. 소중한 시간을 저희와 함께해 주셔서 진심으로 감사드립니다.다만, 수영장 인근에서 진행된 웨딩 행사 준비로 인해 불편을 드린 점 진심으로 사과의 말씀을 드립니다. 고객님의 너그러운 이해에 깊이 감사드리며, 앞으로는 고객님께서 보다 쾌적하게 휴식을 즐기실 수 있도록 더욱 세심하게 배려하겠습니다.다시 한번 소중한 의견 남겨주셔서 감사드리며, 다음에도 가족분들과 함께 더욱 만족스러운 경험을 드릴 수 있기를 기대하겠습니다.감사합니다.New World Phu Quoc Resort Management
رد من مكان الإقامة: Dear cc_crystal,Thank you so much for your wonderful feedback! We're delighted to hear that you found the villa very comfortable and enjoyed the clean private pool — it's always our goal to create a relaxing and luxurious experience for our guests. We're also thrilled you appreciated our beautiful white sand beach; it's one of our favorite features of the resort.We hope to welcome you back soon for another memorable stay at New World Phu Quoc Resort.Warm regards,New World Phu Quoc Resort Management
Nicole Lam
Garden Pool Villa - 2 Bedrooms
تم التسجيل الوصول مارس 2025
العائلات
18 تقييم
5.5/10
تم النشر في 4 مايو 2025
the hardware like swimming pool is quite good but the service is not very good.
ترجمة
رد من مكان الإقامة: Dear Nicole Lam,Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our facilities, particularly the swimming pool — it’s wonderful to know that the resort’s design and amenities met your expectations.However, we are truly sorry to learn that our service did not match the high standards we strive for. Please accept our sincere apologies for falling short in this regard. Your comments are very valuable to us, and we are already working closely with our team to enhance training and improve consistency in delivering warm, attentive service.We appreciate your honest input and hope to have the opportunity to welcome you back soon, so we can provide you with the seamless, 5-star experience you deserve.Warm regards,New World Phu Quoc Resort Management
رد من مكان الإقامة: Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay, particularly regarding the construction quality, maintenance concerns, and the overcrowding at breakfast.Your comments are extremely valuable to us as they highlight areas where we must do better. Please rest assured that we are actively addressing maintenance issues to ensure a higher standard of comfort and safety for all our guests. Additionally, we are reviewing our breakfast service operations to improve the flow and enhance the overall dining experience, especially during peak hours.We genuinely regret that your experience did not meet your expectations, and we hope to have the opportunity to welcome you back in the future to provide you with a much-improved stay.Warm regards,New World Phu Quoc Resort Management
رد من مكان الإقامة: Dear Choi,Thank you for taking the time to share your recent experience with us. We sincerely apologize that your stay did not meet your expectations, particularly regarding the service quality, breakfast variety, and pricing of meals.At New World Phu Quoc Resort, we are committed to providing warm, attentive service and high-quality offerings. It is clear from your comments that we fell short in these areas, and for that, we are truly sorry. Please rest assured that your feedback has been shared with our team for immediate review and improvement.We are actively working on enhancing our breakfast selection to better meet the diverse preferences of our guests, and we are also evaluating our menu pricing to ensure it reflects both quality and value. Additionally, we will be reinforcing service training to uphold the standards of hospitality we are known for.We truly appreciate your feedback as it helps us improve, and we hope to have the opportunity to welcome you back and provide the exceptional experience you deserve.Warm regards,New World Phu Quoc Resort Management
مستخدم نزيل
فيلا بحمام سباحة مطلة على المحيط
تم التسجيل الوصول فبراير 2025
العائلات
1 تقييم
10.0/10
متميز
تم النشر في 3 مايو 2025
員工友善有禮,早餐食物質素幾好。
ترجمة
رد من مكان الإقامة: Dear Guest,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit, With best regards,New World Phu Quoc Resort Management
رد من مكان الإقامة: 尊敬的貴賓:您好!非常感謝您選擇下榻我們酒店,並抽出寶貴時間給予我們如此詳盡的反饋。我們非常高興得知您和家人在此度過了一個愉快舒適的假期,並對我們的客房性價比、員工服務態度以及豐富的早餐感到滿意。這些正是我們始終努力為客人提供的核心體驗。對於您提到的酒店距離市中心較遠的問題,我們也非常理解。我們將持續優化接駁交通服務,並在您的建議基礎上,不斷提升整體便利性。期待在不久的將來再次歡迎您和家人蒞臨,祝您生活愉快、闔家幸福!此致敬禮New World Phu Quoc Resort Management
رد من مكان الإقامة: 尊敬的貴賓,您好!非常感謝您抽出寶貴時間與我們分享入住體驗。我們很高興得知您滿意我們豐富的設施、多樣的客房送餐服務,以及工作人員為您準備的貼心早餐。您的肯定是對我們團隊最大的鼓勵!同時,聽到您對別墅的寬敞與美麗讚不絕口,我們感到無比欣慰。我們也非常榮幸能得到您願意推薦我們度假的評價。期待在不久的將來,能再次為您提供更完美的度假體驗!祝您生活愉快!新世界富國島度假村 敬上New World Phu Quoc Resort Management
مستخدم نزيل
تم التسجيل الوصول ديسمبر 2024
العائلات
14 تقييم
9.0/10
رائع
تم النشر في 28 أبريل 2025
適合全家出遊
ترجمة
رد من مكان الإقامة: Dear Guest,Thank you so much for taking the time to leave a positive review of our hotel! It seems as your overall stay was satisfactory and truly hope to see you again very soon.Sincerely,New World Phu Quoc Resort Management
رد من مكان الإقامة: Dear terryu,Thank you very much for sharing your feedback with us.We sincerely apologize for the inconvenience you experienced due to the drainage odor from the toilet. This is certainly not the standard we aim to deliver, and we truly appreciate you bringing it to our attention.As soon as we were informed, we offered a room move along with additional amenities to ensure your comfort. We regret that this issue impacted your stay, and please rest assured that our Engineering team has been addressing the matter promptly to prevent future occurrences.Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to welcome you back for a much more seamless experience.Thank you once again for your understanding and support.Warm regards,New World Phu Quoc Resort Management
Josephine Lung
تم التسجيل الوصول مارس 2025
العائلات
1 تقييم
10.0/10
متميز
تم النشر في 25 أبريل 2025
Very beautiful villa, the private pool is amazing
Good service, staffs are very helpful and welcoming
The water park and beach are wonderful
ترجمة
رد من مكان الإقامة: Dear Josephine Lung,Thank you so much for your kind words! We're delighted to hear that you enjoyed your beautiful villa and the amazing private pool. It's also wonderful to know that our team made you feel welcome and well taken care of—your compliments on our service truly mean a lot to us.We're glad you had a great time at the Water Park Beach as well. It’s one of our favorite spots, and we’re thrilled you enjoyed it too!We hope to have the pleasure of welcoming you back to New World Phu Quoc Resort very soon for another memorable stay.Warm regards,New World Phu Quoc Resort Management
Wai wai wendy
Garden Pool Villa - 2 Bedrooms
تم التسجيل الوصول مارس 2025
العائلات
8 تقييم
5.5/10
تم النشر في 25 أبريل 2025
Be cautious and careful with your belongings at this resort
We had an unfortunate incident during our stay at New World Resort. One afternoon, three cleaning staff entered our villa for routine cleaning while we were still there. Since we were about to leave, we waited in the living room and didn’t have a chance to secure our belongings properly. Our wallets, left unattended in handbags in the bedroom, were later found missing all the Hong Kong dollar notes belonging to my husband and aunt.
We immediately reported this to the front desk, but after their investigation, they concluded that there was no concrete evidence. We remain certain, however, that the theft occurred during the cleaning, as that was the only moment our wallets were out of sight.
Therefore, I strongly advise guests staying at this resort to keep your money and valuables with you at all times. Additionally, be cautious when using the indoor swimming pool, as we noticed some bugs around the area.
On the positive side, the environment itself is pleasant, and the mini water park is quite nice. However, one negative experience can significantly affect the overall impression.
ترجمة
رد من مكان الإقامة: Dear Wai wai wendy,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and distress this situation has caused you. The comfort, safety, and trust of our guests are of the utmost importance to us.Upon receiving your feedback, we immediately launched a thorough investigation. This included a detailed review of CCTV footage around the villa area, a cross-check of the electronic lock access logs, and direct interviews with the housekeeping staff conducted by both our Security and Management teams.After a comprehensive internal review, we did not find any irregularities or evidence of misconduct. Please rest assured that we have stringent safety protocols in place and are continuously working to strengthen these procedures and enhance our security measures to safeguard our guests' belongings and peace of mind.We truly regret that your experience did not meet your expectations and remain at your disposal should you need any further assistance or clarification.Warm regards,New World Phu Quoc Resort Management
Ivy
Garden Pool Villa - 1 Bedroom
تم التسجيل الوصول مارس 2025
الأزواج
25 تقييم
10.0/10
متميز
تم النشر في 24 أبريل 2025
這個酒店比我想像中還要好非常值得推介
ترجمة
رد من مكان الإقامة: Dear Ivy,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit, With best regards,New World Phu Quoc Resort Management
رد من مكان الإقامة: Dear Guest,Thank you very much for taking the time to share your recent experience at New World Phu Quoc Resort.We sincerely apologize for the inconvenience you faced upon arrival, especially after a long and delayed flight. We regret that the initial villa configuration did not meet your family’s expectations and that the room change process took longer than anticipated, adding to your fatigue. Your comfort is our top priority, and we are truly sorry that we fell short on your first night.That said, we are grateful for your kind words about our team, facilities, and service throughout the rest of your stay. It brings us joy to know that our staff’s enthusiasm and prompt support, especially in assisting your child, helped improve your overall impression of our resort.We deeply value your feedback and will use it to enhance our arrival experience for future guests. We would be honored to welcome you and your family back for a truly seamless and memorable stay.Warm regards,New World Phu Quoc Resort Management