Diamond Cliff Resort & Spa

Hi, overall the experience is good, location is very good and breakfast was great with ocean view. I really like the restaurant staffs, they are very professional and sweet. They also had a free cake for my brother’s birthday. And the staff at the gate to help us across the streets were as very helpful and friendly.  The receptionists could be better. Before arriving, 2 weeks in advance I arrived, I emailed them for details about experience and programme, they just reply me to check the website. When I mentioned my brother’s birthday and asked if we can have some deco in the room, they didn’t reply. When I arrived, i found total 3 rooms they didn’t arrange accordingly based on my comments which I left in the email that I sent 2 weeks earlier, in the result, the bill charged to my brother’s room and I need more time when I check out. When I checked out, as I left earlier so I clean all the bills for total 3 rooms, and got confirmation from the receptionist that it’s all good. But when my brother checking out, they asked him to show the deposit receipt and credit card, at that time I was on the plane. Later I spent extra time to speak to the receptionist when I landed to explain, just realised they themselves didn’t do handover or remark thing. So they didn’t check internally but bothering clients.  I will definitely be back to Patong but I am not sure if I will choose this hotel.

رغم أننا سجلنا وصولنا بعد الساعة الحادية عشرة مساءً، إلا أنهم قدموا لنا مشروبًا ترحيبيًا. قام الموظفون اليابانيون بتسجيل وصولنا بعناية، وكانت بداية رائعة لإقامتنا! كانت الغرفة مناسبة تمامًا، وكان التكييف رائعًا. كان الإفطار شهيًا، وكان المنظر من المسبح خلابًا. صادف اليوم الثالث عيد ميلادي، لذا عندما عدت إلى غرفتي، كانت الزينة وكعكة تنتظرني! شكرًا لكم 😊 شملت وسائل الراحة شامبو، وبلسم، وغسول للجسم، وكريم للجسم، وفرشاة أسنان، ومسحات قطنية، وشفرة حلاقة، وقبعة استحمام. من الجيد إحضار مشط، ومزيل مكياج، ومنتجات للعناية بالبشرة! أنا سعيدة جدًا بإقامتي هنا!

This is one the most terrible experiences we had. The hotel is on the cliff. Every time we go to room, we have to wait for the shuttle bus. It’s very inconvenient. When we call reception for help, no one answer for long time. The English level of reception staff is very poor. The access card is faulty, door cant be opened. We went to reception for help. The staff keeping on telling me that card is ok, and asked me go back to try again and again. Waste of time. Strictly no visitor is allowed for this hotel. Pls be aware before booking. There is no shop, no restaurant nearby.