مراجعاتDeSilva Warszawa Piaseczno

رد من مكان الإقامة: Dear Sir, Thank you for sharing your opinion. We are trully sorry to hear that your recent stay didn't meet the standards you have come to expect.We'd like to inform you that the room cleaning is provided upon request in our hotel after reporting it to the Reception. This measure introduced to better align with our Guests individual preferences and sustainability efforts. Information about this policy you can find in the room. We regret if it was not visible enough or is this was not communicated clearly at check in. We will review our communication to ensure future clarity. The mattress cover is used purely for hyegienic and safety reasons of our Guest to protect them. Of course, we understand it may have caused discomfort and we will evaluate possible improvements. We apologize for any inconvenience caused and appreciate your comments. We look forward to welcoming you again!Best wishes, DeSilva Piaseczno Hotel

رد من مكان الإقامة: Thank you for your opinion. We are very sorry about your experience at the hotel. Of course, we have forwarded all your comments to the appropriate departments and will do our best to avoid similar situations in the future. I wanted to assure you that in case of any inconvenience related to the comfort of guests, our staff is open to finding solutions - changing the room, reporting a TV fault to the technical department.

رد من مكان الإقامة: Thank you for your opinion. We are very glad that your stay was pleasant :)

رد من مكان الإقامة: Thank You so much for Your opinion! Hope to see You next time:)