هاورد جونسون هوتل آند سويتس باي ويندام بيكو ريفيرا

Really good service

Very bad customer service. We found bed bugs and reported it. They offered another room but at that point we didn’t feel comfortable staying. They were unwilling to offer a refund or a voucher for another stay. Rude staff and very unhelpful. Contacted Wyndham and they offered points that would not even equal to a stay. I don’t not recommend for anyone. I took pictures and sent them and they said they were unacceptable because they were on my hand. O didn’t know I was supposed to pose them in bed.

This is the second time we stay there and both times it was quite noisy, outside and upstairs. The thing I disliked the most is that they advertise breakfast and there was no breakfast - just some toast, muffins and fruit. There is no coffee pot in the bedroom, which I really didn't like. I didn't remember that, cause if I had I would not have stayed there the second time.