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Jonathan Mouton at Springhill Suites Pigeon Forge turned a last-minute lodging crisis into a wonderful, stress-free stay — highly recommend!

When we arrived into our room it REAKED of smoke. I told my husband not to unpack and that I was going to go ask for a different room. I asked the front desk for a new room since im not a smoker and the front desk gave me a different room. When we got into our SECOND room, the kitchenette and refrigerator we clearly not cleaned as there was still food left over from the previous occupants. After 10.5hrs of driving, I wasnt going to yet again ask for another room. Two days later, we noticed our room wasnt cleaned while we were gone. We figured we'd change quick and let the front desk know. To our surprise this hotel doesnt clean rooms daily like most hotels do. When we came back for the night, we sporadically noticed that they had sent someone up since the garbage bags were swapped however the bed wasnt made and instead of providing new towels they just folded them. I wouldnt consider staying here again with 3 strikes of uncleanliness in a weekend.

This was a great place to stay! Only issue was the loss of water pressure in the showers. Not sure what the situation was but during our 3 night stay we consistently experienced little to no water pressure. Otherwise - would recommend for future.

Excellent S Staff was very helpful and pleasant to talk to. Room was vey nice and beds were vey comfortable. Breakfast was vey good but could have had more options. Overall it was an excellent stay ! Special Thank you to General Manager Jonathan Mouton for all the help.

The room was very spacious and clean. Everyone was very helpful and friendly. Definitely would stay here again.

We (two adults and two teenage daughters)stayed three nights in June 2025 and loved it! The room was clean and beds were very comfortable. The staff was friendly. The free hot breakfast was great! The location was perfect, close to everything. In short, we were very pleased with the hotel and had great fun!