سبرنجهيل سويتس باي ماريوت بدجن فورج

Jonathan Mouton at Springhill Suites Pigeon Forge turned a last-minute lodging crisis into a wonderful, stress-free stay — highly recommend!

I found the hotel to be average. The hotel could have been cleaner. The elevators were consistently dirty with dustballs and old gum stuck to the floor. We used the indoor pool and found a dirty diaper with fecal material floating in the vent on the side of the pool we were grossed out by this and never used the inside pool again. The out door pool was okay. The hot tub was full of scum suds and there was food floating around inside. That was a turn off. The room was clean and had plenty of hot water and clean towels, good soaps shampoo and body wash. The breakfast was typical food you find at a hotel breakfast, industrial but fresh. The staff was very nice and very accommodating. Hotel is close to all the attractions.

This hotel was wonderful. The evening front desk personnel personnel so warm, welcoming and helpful. Harold, the front desk person was so friendly. Great experience. The room we had was so clean. Breakfast was good. Missing some juice for breakfast. The hotel is finishing up their remodeling and it's looking great. Updated and clean.

Stuff is friendly. But they didn’t clean the rooms daily. We had to ask for clean towels ourselves.

I have booked many Marriott properties and never have been more disappointed in a hotel stay than at this hotel! We booked via the Marriott app and it was never communicated that this hotel was under extensive renovations. Lobby was inoperable, entire floors out of order and woke up to a jackhammer at 8:00 a.m. We arrived late after a full day at Dollywood and upon arrival to the room the duvet cover had dirty spots and hair in the sheets. Walls were paper thin and could easily hear our neighbors and of course didn’t get to sleep the next morning due to the extremely loud construction noise. Since we couldn’t sleep, we went downstairs to grab breakfast before checking out and breakfast stopped serving at 9:00 a.m. Majority of hotels conclude breakfast at 10:00 or 10:30 — so every aspect of this hotel was horrible and inconvenient. There are MANY alternate hotels in the area and on the same road, my recommendation is to book somewhere else. I also made the hotel aware of our experience, the representative said the GM would be in touch….a week has passed and no contact has been made from the GM.

It turns out this hotel was under construction during our stay. This was a huge disappointment. Within minutes my husband was notified that the pool would be closed for the next 3 days for painting. We have young children; that is one of the things they look forward to at a hotel is the pool. We were able to swim the first day, but the pool water was disgusting. The water was green with a film on top. It looked like a pond. The lobby was half covered by a tarp hanging from the ceiling the entire time. The floors were always covered in dirt and debris.