SpringHill Suites Pigeon Forge

Everybody that worked there was so friendly! The location was perfect, right in the middle of everything. We walked across the street for dinner to a barbecue place.

I have booked many Marriott properties and never have been more disappointed in a hotel stay than at this hotel! We booked via the Marriott app and it was never communicated that this hotel was under extensive renovations. Lobby was inoperable, entire floors out of order and woke up to a jackhammer at 8:00 a.m. We arrived late after a full day at Dollywood and upon arrival to the room the duvet cover had dirty spots and hair in the sheets. Walls were paper thin and could easily hear our neighbors and of course didn’t get to sleep the next morning due to the extremely loud construction noise. Since we couldn’t sleep, we went downstairs to grab breakfast before checking out and breakfast stopped serving at 9:00 a.m. Majority of hotels conclude breakfast at 10:00 or 10:30 — so every aspect of this hotel was horrible and inconvenient. There are MANY alternate hotels in the area and on the same road, my recommendation is to book somewhere else. I also made the hotel aware of our experience, the representative said the GM would be in touch….a week has passed and no contact has been made from the GM.

This hotel was under construction during our stay. We did not have the option of a hot breakfast, just grab ‘n go style. The room itself was clean. It just seemed older in a lot of ways.