Econo Lodge Pigeon Forge Riverside

Very clean everybody was very nice. Full breakfast eggs biscuits gravy sausage yogurt cereal toast coffee juice. Indoor Pool very nice. Room was small but efficient. Microwave refrigerator coffee hair dryer. Tv remote system could be updated but we were not in room much. River in back with fire pit/ ducks/ geese/ benches

The front desk staff were incredibly rude, on several occasions to several different people. Upon check in they were sparky and belittling a couple of women because they reserved rooms in different buildings. A separate worker checked me in, never looked up from her computer and just handed me a map with my hotel number circled. Within the same 10 mins another person checked in and asked what the breakfast options were the front desk commented " not enought for you?". When my mother inquired reserving another night "Laura" told her she couldn't use her points on a weekend and made her call the Choice line. The person in the phone told her that she could because of her choice status and proceeded to book the room over the phone. When my mother relayed this information to " Laura" she laughed and said they booked the Econo down the street and that their Evona would never be that cheap and that "they didnt associate with that one". Because of her attitude my mother kept the other reservation and when she told "Laura" we would just go to the other location, "Laura" laughed and waved at her. When I made coffee in the lobby the next morning I told the desk that our carpet felt damp around the air conditioner and they suggested it was because of humidity. The room had smelled weird but it looked old and I just assumed it was normal. Over the 2 night stay the smoke smell grew as did the dampness and stickness of the carpet. When I woke up on the last morning the room was muggy. I informed "Bob" at the front desk and was told maintenance would be up when we left. The breakfast staff was the nicest workers I encountered but the food offerings were cold and several dishes remained uncovered the entire time i was there. Every area of the hotel smells like cigarette smoke. The dining area smelled like it where we ate. The pool area and the bathroom next to it was particularly bad. Our room had traces of it as well but was masked by the smell of the air conditioner breaking down. I called the front desk and asked to speak to the manager about our issues. I was told she was at the bank and to leave her a message....she called and left a voicemail 4 days later and said she was "interested in my side of the story" Never Again! We did indeed go to the other Econo Lodge. While we were hesitant on arrival when we're pleasantly surprised to find the front desk staff incredibly kind and the room was more updated and bigger then it's exspensive counterpart.

Clean room. No bugs. Good breakfast, outside was very clean and the staff at the front desk was very polite and helpful. Would stay here again.

We had wanted to stay at this location for quiet some time. So when the opportunity came up we was thrilled to get to go. Well it all went downhill at check in. My wife is in handicapped and needs a roll in shower. We booked the "mobility accessible" room with the river view. According to the pics of the room it was exactly what we needed. We checked in and went to the room where we discovered that it did not have a roll in shower but a tub shower combo with hand rails. I went back to the front desk and told them that they had put us in the wrong room and this is when we was informed that they did not have handicap accessible rooms with the roll in shower with the river view. I told them that I had called more than once to verify the room / reservation and he basically called me a liar. I brought this to the attention to the day shift manager the next day and she told me that I should of clicked on the little link that describes what is in the room. I told her that they should have accurate pics of the room when someone views the room they are reserving. Her only response was "sorry". They have since updated the pics for that room. You can't see the bathroom now. They wanted to change us to a room with a street view. That is not what we wanted nor reserved. We decide to keep the room that we was originally given. We went to Walmart and bought a slip resistance rug for my wife to use when getting in and out of the shower. Thanks be to God it worked out without her falling getting in and out of the shower. I called the customer care line when we got home and they was really generous (sarcasm). They credited our account a few hundred points to go towards another stay. Also if you want to eat the same thing every day for breakfast then their breakfast should be right up your alley. But dont expect to heat anything up, there is no microwave in the eating area. We had looked forward to this trip because we dont get to get away much. But this was one we wish we had to do over. Definately will be staying somewhere else next time.

We stayed for spring break and it was amazing. The rooms were nice and clean! The kids loved the pool and the gaming area. Rooms was very clean. We had adjoining rooms so that worked out for the 8 of us! We enjoyed the fire pit and we even used the grills on our last night. I would definitely recommend this place! The lady who checked us in was wonderful. Her name was Cecilia.

Great Price - if all you need is a Clean Bed & a Toilet. The water at the Sink was HOT! the water in the Shower was HOT! the towels were stiff but we had plenty. They have a large counter at the sink for all your crap to lay out! The rooms are SMALL - tables like 3 inches of touching the beds. Small TVs but the room is set up to make the most of what they have. The beds were Clean & slept good. the Microwave & Fridge both worked. 2 closets for stuff. the Heat/ACC worked good. the Carpet - - yuk! use flipflops to walk on. the Decor - it was old but who cares; you're not there for that. the pool area was ROUGH! it was so HIGH IN CHLORINE - you could smell it in the parking lot! Once you walk by it - your eyes Burn!! USUALLY that means with such a High Level of Chlorine - that someone has crapped in the pool & instead of draining & cleaning - they just put in a high dose of Chlorine!!! I say that because my son swam & on Monday we had to take him to the doctor with a SKIN RASH. He was broke out in huge red spots all over his body! Doc said it was from the High Dosage of Chlorine & probably what ever was in the pool water. So I don't know that it WAS the hotel pool, but I do know we travel ALOT & I have seen this twice - both times with HUGH CLORINE LEVELS from a hotel pool. I get it - it cost money to drain a pool, clean it then refill....why not just kick up the chlorine levels & kill everything in there??? but at the expense of your customers - not so good practice. You get what you pay for! That is the bottom line. It wasn't the Quietest place - but it was a Clean Room & a good bed for a Good price with HOT Water. so if that is what you Want - stay here. If you are looking for an Embassy Suite at a Days Inn price - forget it.