Neelgagan Resort

Our experience with the resort, which we booked entirely for our wedding, was extremely disappointing. The establishment is severely understaffed, lacking sufficient personnel to cater to guests, and the staff, primarily locals, are neither trained nor professional, with the exception of the management team. We found ourselves constantly having to chase after staff to fulfill basic requests. The owner displayed a lack of professionalism and hospitality, failing to deliver on promises such as providing heaters for each of the 29 rooms, ultimately supplying only two small heaters. Morning tea service, which was assured for every room, was neglected, requiring repeated requests from the groom. Similar issues arose during the hi-tea service, where promised items were not delivered. Communication was also problematic, as calls to the service desk or restaurant often went unanswered. The property, despite being the most expensive in the area, is poorly maintained, with rooms suffering from leaks and inadequate upkeep. While the view from the top of the hotel is pleasant, it is marred by water leakage on the roof. Additionally, the access road to the resort is in disrepair, and there is a lack of security on the premises. Overall, this venue is overpriced for events like weddings, characterized by unfulfilled promises, and is not recommended for large gatherings.

We really enjoyed serene ambience of the resort. It was pleasant surprise to see such sprawling green area within the compound ***** with highest altitude sunrise and sunset point. We really enjoyed sight of breathtaking sight of sunrise and sunset. We now think that we can spend 10+ days of calm here to revive our soul.

Staff is courteous. Rooms are equipped with good quality products and 5 star geyser. They need to improve food quality, their gardens and keep certain swings for children.