Spark by Hilton Wilkes-Barre

Not as it seems Staff very friendly an helpful The hotel was "remodeled" recently, but was done very cheaply as the AC unit in our room cover kept falling off leaving a cold brisk wind coming into the suite. After notifying the manager they stated the maintenance guy would repair it while we were out. I come back an it is literally rigged on the to where if the cover was bumped it would fall off again, note that a simple screw installed properly on the bottom cover would of secured it, the maintenance guy rigged it tho. So what else on the property is not safe or properly maintained. They reused a lot of old fixture as you could see where drawer handles used to be because there were holes for the handles an clearly see the drawers were screwes shut an just painted over the screws. Carpet was not even properly installed leading ac as it was cut very short. Found debris laying around the room including almond shells, toenails, and lint. Place looks shiney in new but has just had new carpet an paint!

The noise level on the odd number rooms was noisy traffic from the high way Jake breaks traffic ect. The breakfast selection was mediocre. Everything else was good.

This place was well kept and comfortable

Do not stay at this hotel. I recently spent one night here while visiting family, and they charged me $200 days after I checked out because they claimed I stole a blanket from the room. I have been a Hilton PLATINUM member for 20 years, staying at Intercontinentals all over the world. Why in the world would I come to Wilkes-Barre to this no-name CHEAP hotel and steal such a gross used item as a blanket. I attempted to rectify the situation with the front desk manager with no resolution. His response merely was that they were a brand new hotel and had pictures, indicating inventory. He also claimed that they had tried to contact me multiple times via phone, though no number is listed on my account. I requested proof of pictures to be emailed to me, and was then hung up on. I immediately called Hilton corporate, who spoke to the same manager on my behalf. I was then told he would drop the charge from $200 to $100! I found that highly insulting and very fishy. I'm currently disputing the charge with my credit card company. Needless to say, I will never stay there ever, I will stick to QUALITY hotels. PLEASE check your invoices and credit card statements, as I'm sure this was not the first time something like this occurred.

This property was very clean, neat, and well organized. The staff were very friendly. I would definitely stay here again.

We have stayed here before. They have done a lot of work on it and it's very clean. When they say breakfast is included it is basically a continental style. So basics like a bagel, cold cereal, instant oatmeal. I choose to go to Mcdonalds.