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Over the last nine months, I have stayed at the Four Points by Sheraton Plano multiple times. I couldn’t be happier with my choice. It is a great property that has been extremely well maintained. The entire staff has been incredibly helpful, friendly, and professional – they always go above and beyond to make my stays as comfortable as possible.

Rough start but we WILL stay here again! Check-in was a problem as the attendant ignored our prior reservation (and payment) and created a new one thus charging us a second time. The hotel had only down pillows and comforters, comfortable but I'm highly allergic to them. The attendant on duty tried to locate non-feather pillows and finally found one out of four. My wife enjoyed it while I used a blanket and bath towel for a pillow. The Assistant General Manager was very understanding and made everything right the next day so our second night was much better.

I had higher hopes for the hotel; not bure if it was the color combination and decor, but it felt a bit dated. Also there was a large wet spot in our carpet.

Very clean and aesthetic hotel! Staff was helpful and very nice! If I had to complain about anything it would be that the shower water didn’t get hot enough to melt my skin. But other than that it was a great experience!

Friendly staff. Water pressure no more than a trickle. Water took 15-20 min to warm up. No weekend maintenance available.

Customer service on arrival were very helpful, in particular Darius the assistant manager was outstanding