Sandman Signature Plano-Frisco Hotel

環境挺好的

I will start by saying "Supply & Demand" was a HUGE MISS here. Reviews were great so we picked this hotel due to my sons soccer tournament during Labor Day weekend just sporadically flooded in the city. To our surprise upon arrival, an entire Family was hosting thier reunion here. So you have soccer families and reunion people. Common sense... we need lots of food, notify and or update hours for breakfast at Moxies. Front Desk even handed out free breakfast vouchers for 1 person per family. 1... our room was an "upgrade" by the elevator. We heard every single conversation possible. Hotel Advice: Because of you knowing the hotel being at full capacity, remind everyone at checkin of noise courtesy for other guests. 2...Breakfast Buffet Sunday 950am, we get down there 10 minutes before buffet closes... a staff member stated more than 100 people wiped out all the food and there would be scrambles for me and my Husband. 😳 Perplexed that we still should have been served, the Executive Chef at least waa courteous to let us order Mimosas on the other side of the restaraunt. HOTEL ADVICE: Supply and Demand! You know your connecting hotel is fully booked, to avoid reviews, have plenty of food and not shy hotel guest away before closing. If we are in... we should be served! 3...Monday.. Breakfast let's try the buffet again... doors locked inside and outside at 905am. 😳😳😳 Que?? Furiously walked to front desk and clerk stated Minday through Friday the buffet closes at 9am. WHAT?!?! HOTEL ADVICE: SUPPLY & DEMAND!! ITS A HOLIDAY WEEKEND!! Hours should have been updated/ extended since the Restaraunt has hours BASED ON THE HOTEL CAPACITY AND GUESTS! And front desk should have made sure guest knew operating hours of exhausted travelers. Never got a free meal and pointless handing the free cards out. Maybe it's me, but this hotel should not be the official hotel for the Dallas Stars.

Awesome property! Scott was great and made our stay very pleasant!! He was the MVP!! We enjoyed the indoor pool as well and the fact it was heated was great!

Good

Our Company has used this hotel for a conference of around 75-80 people, with a room block of around 60 rooms. The Banquet room named Russell Creek was very large and held us very comfortable, and the hotel offers other rooms as well. The spacious banquet rooms, and the staff are on POINT! I want to send a special shout out to Kyle and his team Megan, Justin, Jasmine "Jas", Javier. This team kept the food warm, and beverage stations stocked, and cleaned constantly. They were really attentive and very approachable and helpful; they even brought us a little birthday surprise for one of our employees during the meetings. that was so sweet!! I also want to bring a shout out to Jordan at the front desk who helped me keep everything flowing from checking in to printing special documents out for me on a whim, Jodan thank you for all your help and your kind demeanor and all your help with and your expertise to getting things organized. We use the Sandman Signature hotel for all our travelers to Plano/Frisco Texas. Sherri the sales manager was truly outstanding in helping me keep organized, with my needs. Thank you everyone, I would highly recommend this hotel for any big functions you may want to plan!! We will defiantly come back! Thanks, Y'all!!

This was such a wonderful hotel! Everything from the location to the way it’s laid out is great. The staff is so wonderful and helpful and it made me cherish them more because not all Hotel staffs are like that. I’m thankful I found this hotel and suggest it to anyone looking for a great place!