Home2 Suites by Hilton North Plano Hwy 75

Great location! Great facilities! Great service

Just arrived only to be told the type of suite we were renting doesn’t exist. Unfortunately, the not so friendly lady at the desk had already run my debit card before telling me the room doesn’t exist. Then tells me she has told management there is a problem with folks who are expecting to find the correct type not finding because it does not exist at this location. Followed by she cannot get the charges back because we used one of the booking companies and since she had already run my card I would have to take it up with whoever that company is. That company is called Hotel Reservations. I would not and will not ever use them again. As far as this location goes since their managers (management) refuses to put their foot down and make sure the problem is fixed I would dare to say we now know there are much better options to stay elsewhere where the customer will know they will be well cared for especially after a 4 1/2 hour drive and not feel the need to write a review such as this one. PS I’m looking out our window straight out to flat roof of another building. 1st photo the view. 2nd and 3rd photos the suite we rented but there are none like it here.

The staff were all very friendly and helpful. We enjoyed our stay and will return when in the area.