مستخدم نزيل
2 يونيو 2025
I'm so upset to be writing this review as I have had a great holiday in Lanzarote at the Relaxia with my family. The hotel itself it's a nice family friendly hotel, basic 3* but you get what you pay for. We stayed for 9 nights and 7 of them were great. We then discovered on MY BIRTHDAY 30/05/25 - our 8th night after being round the pool all day (6pm), I had some personal belongings Stolen from our room. A bottle of perfume (Prada paradox) A bottle of aftershave (Dior savage) My makeup bag with all of my makeup inside!!!!!! (Why would u take used makeup) And my Pandora necklace (took it off in the morning and forgot to put it in the safe we hired. Although do not expect to put makeup and perfume in a safe!!!) The worst of is that the thief had the cheek to leave a cigarette on our table where my belongings were placed!!!! My assumption is that either a maid done it or someone has entered through the INTERCONNECTING DOORS INSIDE OF THE ROOM. Our door was locked and so was the window, no sign of forced entry. Even more so, not even an apology from the hotel, they don't seem to be that bothered about it all. I would recommend you hire multiple safes to place ALL OF YOUR BELONGINGS INSIDE, AS ITS NOT SAFE IN THE ROOM THAT YOU'VE HIRED. I Would not come back. THERE ARE BETTER SAFER HOTELS IN THE AREA. Other than that the food is OK, the strawberry daiquiris are lovely (€3) the Beds are super uncomfortable and the beach at playa flamingo is beautiful. Good luck if your coming, not much relaxing at the Relaxia!!
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