بانيان تري ماياكوبا

Un vrai voyage

Overall impressions: - The actual hotel grounds are beautiful, very relaxing, clean and quiet. The style is very one with nature and nurture to the mind and soul. - Staff are all very friendly, almost everyone is willing to help with a smile. - Food Service: We opted for kosher option, and I am also celiac so i was in touch with Chef Victor weeks in advance to discuss in detail all my dietary restrictions and preferences. He was extremely accommodating and went above and beyond to make sure that there was food available for me. He ordered specific things just for me and always checked in to see how i liked the food. He truly was extraordinary and can't say enough amazing things about this Chef. - Actual food: so in my opinion the kosher options are limited and seem like the are catered to pleasing the average american, instead of being true to mexican cuisine and culture (which would have been nice). Pricing is slightly higher than most restaurants in playa del carmen but its a hotel so thats not shocking. The quality of the food was ok but the staff really tried to please us and we appreciate their efforts, sending extra snacks and fruits with our orders or giving drinks on the house when we spent 2 hours a dinner one night (not sure why the food took so long, considering there was only one other couple but they were still very kind about it) - Concierge: Each room is assigned a concierge to manage the issues, questions, and requests during your stay. We had Juan, he was very professional, he made a group chat and included many useful links and pdfs with information. He was responsive to our issues and made sure someone took care of them (our hot hub wasnt working and he sent someone several times to manage it). He even managed to get us spa accomodations as compensation for a separate concern which was very kind. He also always notified us when he was off for the night this way we knew who to contact instead. Pros: - for most part room service and front desk is very responsive to issues or requests - no limit on water or coffee for your room - the villa is private, own pool, quiet, has a stunning room, gorgeous views, house keeping was very clean and organized - bath robes, slippers and flip flops are offered in the villa as well as incense, bug spray, nespresso, vanity set, tooth brush, toothpaste, etc... - each room comes with free bikes you can use to get around Some cons: - Our phone wasnt working day one and we were stuck in the room because no golf cart was sent to pick us up - our hottub wasnt working for the majority of the time - the beach is disappointing, its looked like it was under construction and i didnt see any of the kayaks or paddle boards or other equipment that is supposed to be available for use.

This was our second stay at Banyan Tree Mayakoba, and unfortunately, the service has declined significantly in just one year. •Food service is extremely slow, often taking well over an hour to arrive. •Waiting over 30 minutes for a cart is common. •Our shower flooded, and overall maintenance feels poorly managed. •Communication from staff is minimal to nonexistent. To say the service has gone down would be an understatement. Sadly, this will probably be our last stay here. Next time, we plan to try Rosewood instead.