Paradisus Playa del Carmen - Riviera Maya - All Inclusive

A great stay and experience. Ismael and Julio were awesome at the breakfast meal. Everything was magnificent from the rooms to the restaurants and amenities.

Todo excelente con el joven Enrique , Jimena y joselin muy buen show de entretenimiento, la niña se divirtió mucho con el juego que le pusieron tienen buen juego

The hotel overall is lovely. We didn't go for the family concierge and I can't see it would be worth the extra money. We booked the restaurants we wanted with no issues. I assume they would push the hotels excursions which are well over priced. Do yourself a favor and ask around on social media before you book any. We paid less than half the hotels quote! If you need money do not use the hotels ATM's. The fees are crazy. In Playa Del Carmen there is an HSBC and Santander a 10 minute walk away from the center. We bank with HSBC and it was only about £5 to withdraw (the hotel ATM was 110 US dollars per transaction!) The staff are very helpful and the rooms we had were lovely. The beach whilst still having some seaweed issues was great and as it was the end of the holidays there was no sunbed reserving. We even had the pool to ourselves at times. I lost my phone in a taxi and the guest services were lacking. Whilst I appreciate it was me that lost it I was able to give them enough details for them to identify the taxi, registration and driver name but they refused to call the company. The advice was to get a cab back into Caraman and hunt them down myself. Poor really as I asked them half an hour after returning to hotel. It could have made the difference. Make sure you are aware there is the eco tax to pay on arrival and at the airport there is also a tourist tax to pay which was £23 per person. Like I say overall it was a great a stay and we loved the hotel. A few extra tweaks here and there and it could be amazing.