Sandos Playacar

Lo mejor de sandos es julio y yessi la pasamos increíble ..si buscan diversión busquen a ellos somos chilenas y es la primera experiencia en el hotel una calificación de 10

Just returned from my 4th visit to the resort. Have stayed at Caracol twice, and Cancun once. Have been recommending and selling Sandos for several years. After this visit, will no longer be promoting them :-( Stayed in Select Club. Didn't see the select check-in so went to regular... and they handled the check-in there without mentioning the select club. Had another friend who stayed in family side with her 14-year-old son. She went to the adults only pool (no signage for SELECT or ROYAL ELITE, it's just known this is the ADULTS pool. Because she had a blue band (family), she was asked to leave the area, being told it was 'adults only'... and she is only mid 50's :-( First room was building 1, floor 3. No elevators working. Wifi in room was so bad, couldn't even load app! Ceiling fan does not turn on. AC had a turn dial thermostat! However, changing the dial did nothing to the room temp. And it was stuck on COLD! Room did have partial ocean view from balcony. Searched groups for WIFI and found several people mentioning bad wifi in building 1. Decided to ask for room, change. Mentioned bad wifi and was told - yes, we have issues with wifi in building 1. (So, let's put a working travel agent... into a room where wifi sux!) New room ground level (floor 2 but no stairs or elevator needed) in building 2. GREAT location for adult areas and breakfast buffet. Ceiling fan did not work. regular thermostat however adjusting the fan, or the temp did NOTHING to change room temp! Average temp while we were awake? 69 degrees and 70% humidity! We turned the unit completely off to sleep. Wake up to 71.6 degrees and 82% humidity! (We live in Merida Yucatan where normal outside temps are 100... indoor humidity only exceeds 70%, when we have our WINDOWS OPEN! We normally set our indoor temp to 80 degrees, and humidity between 40 & 60%. VERY comfortable!) Maintenance did something to the unit, which caused the humidity to reach 93%! We couldn't reuse bath towels from day to day, because they were always wet. We also had to lay towels on the floor, due to all the moisture created due to the AC unit. They did bring a dehumidifier to the room, even with it running 24 hours/day, humidity never dropped below 69%. FOOD app shows Ocean Shack being closed... website says it is open for adults only ala carte breakfast. As expected, it was CLOSED for breakfast leaving only buffet or room service for breakfast choices. ROYAL ELITE (vacation club/timeshare) members DO have access to ala carte restaurant for breakfast. FESTIVAL buffet. Why do I DESPISE buffets? People returning for seconds, carrying their DIRTY PLATES with them. Watched a child about 12 years old, dropped a clean spoon on the floor, picked it up and put it back with the other clean spoons... while mother watched and said nothing! People walking through the buffet area, eating as they go along. Children running around without parental super

Daysi excelente servicio muy buena atención muy amable muy servicial atenta agradable Daysi muchas gracias las palomas las mas ricas de sandos playacar

El Sr Agaton de las secccion pastas del bufet central …atiende muy bien a la gente …es muy amable …te prepara los pedidos …como un quiere !!!!

Fue una experiencia increíble, es un hotel muy completo y muy bonito, es la primera vez que nos hospedamos en este hotel y está muy bonito y el trato es muy bueno, tienen muchas actividades padrísimas y la comida es lo más delicioso, hay mucha variedad en desayuno, comida y cena y los restaurantes de especialidades todos son deliciosos.

La atención al cliente de Lorena Moreno como concierge service fue altamente amena y gratificante. Definitivamente hizo nuestra estancia más agradable