HL Suitehotel Playa del Inglés - Adults Only

The hotel is in good condition and employees are friendly. The room service is non existent, You cannot ask for a bottle of water in the room. The worst is that a 4 stars hotel with more than 200 rooms do not ave a single parking space reserved. Having to park your rental car 800 meters away is not a pleasant experience.

Booked for 10 days via jet2 after seeing many good reviews but seems we missed some of the mixed reviews too. Whilst we’ve had a great holiday exploring the local area and travelling to others on the bus, the hotel has been a big disappointment. This isn’t a 4 star hotel, only a 3 at best. We came half board but had to go out for meals in the evening as the food was very poor. Lots of choice but it was bland and much of it was poor quality produce. The breakfast is better but overall not good. Facilities in the hotel are very dated as well, dining room is old and tables crammed together. The drinks also are very poor, cheap wine and beer which isn’t good. Don’t think we’ve ever had such bad food from a hotel. I would recommend the restaurant/bar under the hotel which has an outside bit in the courtyard which has some good wines. The hotel is mostly attended by German tourists so it’s very much geared to their culture. We never watch entertainment but from what we saw that was terrible so if that’s your thing would avoid. The general atmosphere in the hotel was very boring, no atmosphere anywhere. The pool areas were clean but again very boring. The top floor pool is better and actually on an evening in the jacuzzi it was pleasant with a good bottle of wine. Hotel is extremely clean however, room was always well cleaned and towels changes daily. Also don’t expect the aircon to work, ours wouldn’t go below 24’c which was a complaint of other guests too but the reception said that was normal so assume it was managed centrally. Sleeping was very uncomfortable. Sadly a poor hotel and won’t be returning. Very unexpected for jet2 as we always have a great stay.

We visited hotel just after Christmas and made a point of returning at Easter. On arrival as we arrived quite late was pleasantly surprised to be given an 'picnic' which was very appreciated. Could not fault staff in any part of hotel, bars restaurant etc. We spent the majority of our time on the 9th Floor sunset bar and after staying at Christmas requested a room on the 8th floor (which we got) a quick walk up the stairs to sunbeds and bar where we enjoyed a few coffee's (an other drinks). I agree that hotel was dominated with Germans but we found everyone to be friendly and welcoming. Breakfast we enjoyed, lunch we took at the poolside bar and we always found something to our taste at dinner. Would have no hesitation in returning and hope to o so in the near future...

Pasé unas vacaciones inolvidables en el Suite Hotel Playa del Inglés. Viajé sola, con ganas de desconectar del estrés y reconectar conmigo misma, y este lugar fue perfecto para lograrlo. Desde mi llegada, el personal fue increíblemente amable y atento, lo que me hizo sentir bienvenida y cómoda desde el primer momento. Mi suite era espaciosa, moderna y con una vista espectacular al mar. Cada mañana me despertaba con el sonido de las olas y veía amaneceres que me dejaban sin palabras. Disfrutar del café en la terraza mientras contemplaba el océano se convirtió en mi rutina favorita. El spa fue otro de los grandes aciertos del hotel. Me regalé varios masajes y sesiones en la zona de aguas, lo que me ayudó muchísimo a relajarme. Todo estaba muy limpio y cuidado, y el ambiente era ideal para descansar tanto física como mentalmente. Al viajar sola, también valoré mucho la tranquilidad de las instalaciones, pero al mismo tiempo la posibilidad de socializar en los espacios comunes si lo deseaba. El restaurante ofrecía una buena variedad de platos, siempre bien presentados y con opciones saludables. En resumen, fue una experiencia muy especial. Recomiendo este hotel sin dudar, especialmente si buscas paz, buenas vistas y un servicio excelente. ¡Volveré seguro!

This is our 4th stay at this hotel and it was as amazing as our other visits. The room was clean and had everything you could need. The staff all throughout the hotel are lovely and so helpful. The food was very good, freshly cooked food for a different theme each night, fresh grilled food and a BBQ outside as well as a large salad bar, cheese area and desserts. looking forward to coming back in September

Reception were quick on checking in. Floor 2 overlooking entrance. Was a bit worried as 255 by lift but could not hear it but you can hear weights above in gym being banged around. No noise at night our side so slept with door open. Air con so say worked but temp never changed. Negative is storage terrible and could have a massive chest of drawers as the space. How are you meant to reach hangers if short. Coffee in room terrible so take your own plus no milk just powder. Awful brown threadbare bed covers and cushions. These are so outdated and vile as all sit on them yuk. I never understand these items in a hotel. At-home yes not in a well used hotel. Bin these please. Safe 20 euros seriously in an all Inc? Not needed as perfectly safe. Bought one packet of crisps 2.50 no indication of price until check out bill. Positives Ignore all the comments of food.  I have been to many all Inc and this is by far up there with Barcelo chain. If you can't find something you like you are a beige eater. Yes lots for Germans but that is pretty much all of Spain. Porridge toast croissants fruit yoghurt plus full cooked with eggs in abundance. Lunch by far best experience as quiet and serene. Dinner time 6 30 is like a cattle market but again still quite good as no children screaming. I still am not sure on all touching handles and plates. The times seen people pick up and put down plates yuk. After covid I did like the plastic gloves but get a cost and not good for environment. Every night a different theme and don't forget to go outside for bbq 3 times a week. Sunbeds  - oh my a luxury not to have to reserve absolutely brilliant. Plenty left even at 1pm. By pool bar is an exit out with card. Get bus out of hotel to left on right. Faro de maspslomas cost 1 euro takes you to lighthouse and beach. Melonares to right love it there! Got a taxi back 10 euros. Expensive shops. Beach if it is not windy 2 beds and brolly 7.50 euros. Best thing is shower omg so powerful and great pressure. Cleaners amazing and do room every day. Rooftop nice and lady up there works so hard. Walk out onto promenade and just on right is a lift down to beach after doing steps first night!!! If you walk to the end brilliant bar called Tipsy Hammock great live music day and night! Ignore BBC forecast its meant to be raining now and glorious! Great week away. Thank you x