MaxE1993
May 25, 2025
I don't often give 5 star reviews, but I award this hotel 5 stars with great pleasure! From start to finish, the whole experience was absolutely wonderful. When we arrived we were greeted by Stephan on reception, and from then we knew that we would have the best time. He was informative, friendly and treated us like we had been to the hotel many times before. As for other staff, from Raquael on reception to the housekeeping, they all do a fantastic job. The room we booked was a Deluxe Junior Suite, which is one of the best, on the fifth floor (Room 512) and it was pristine. Light, modern and airy with immaculate furnishings and fittings. We had a huge glass balcony with outlook of Playa De Ingles, and felt like we had our own bit of privacy. We had chocolates and wine waiting for us when we arrived, which was great touch, and then on the next day for my partners birthday, he got gifted wine and chocolates too. The attention is definitely in the detail! We were there on a bed and breakfast basis, but we are not early risers, especially after a late night at Yumbo, so we only ate breakfast twice. A small selection of cooked items, pastries, fruit and juices - my only issue is it could be hotter as was only lukewarm, and the sausages need to be better. They were very small processed chipolata hotdog type sausages which are a no no for me. But I can turn a blind eye to that. The facilities in general within the hotel are brilliant. The pool area is very comfortable, all sun beds are cabana style with large umbrellas and thick mattresses. There's a couple of jacuzzi areas that are never busy, and the pool itself was a very good temperature, not particularly cold at all. We didn't sample the food trucks on the top level as unfortunately they were closed the whole week, but not the end of the world. We did not hear any loud noise from Axel Hotel next door, and it was private enough not to be overlooked by it. The hotel itself has 2 lifts and always very accessible if you have any disabled people with you. The gate at the back of the hotel is usually open (use keycard) until the evening so it means you dont have to walk the whole way around the hotel to get in if coming from that direction. The hotel is all very central. 5 minute walk to Yumbo, 15 to the beach. Would we go back again? YES. And that is all that matters.