جراند هولمارك هوتل جوهور باهرو

Location not so good ,for food

Service and facilities were good enough for a short one-night stay. Quite value for money as breakfast was included. Breakfast was a simple Malaysia breakfast buffet and tasted good. However, a point to caution future guests, I was asked to hand over my card to pay a deposit fee, which I thought the staff would simply scan/ tap the card on the card reader machine (like the previous hotels I have stayed in). But to my horror, the staff started taking down my card details, including my CVV number. Immediately, I felt extremely insecure and knew that it is too late to ask them to delete it as I could not be certain that they would truly delete the details. Hence, I immediately proceeded to lock my card and inform my bank about this. In the end, I had to pay for a replacement card for ease of mind. I felt that the staff should have provided an option to place the deposit in cash and also informed beforehand that such card details would be taken down. If I had known that my card number and CVV number had to be recorded for deposit purposes, I would have requested to pay the deposit in cash.