Premier Inn Plymouth City Centre (Derry's Cross)

Love staying here. Ideally situated for the Barbican,TRP, Hoe,city centre and university visits / drop offs, pickups. Staff are fantastic, polite and cannot do enough, they never stop. Food is excellent, the rooms are quiet and always spotlessly clean .All in all perfect.

Great location, lovely warm and inviting hotel, room was large and comfortable, great en-suite, breakfast was plentiful and delicious, being on the top floor road noise was not a problem, on our return visits to Plymouth we will definitely be booking this hotel….

Easy and friendly check in, young Gentleman on evening service both nights made our trip fantastic, super helpful and friendly could not have done more to make everything the best for us. Food over the stay was brilliant! Room was a great size, super comfy beds and everything you need.

Good facility, great food and value for money, what more could you ask for. The staff we saw, Caitlin and Kinson, were super helpful too. I also recommend the deal for evening meal and breakfast included. Premier inn is an easy decision to make, you always know it will be top quality

We stayed at this hotel for three nights. Upon arrival early in the morning, we were welcomed by a young gentleman who was helpful and courteous, which we appreciated after a long journey. Unfortunately, the positive start did not continue throughout our stay. On entering the room, we noticed that the pillowcases had visible marks on them. This immediately raised concerns about cleanliness, and we did not feel comfortable checking the mattress or beneath the bed sheet as a result. As per the instructions displayed in the lift, I requested room servicing on the morning of the first day. However, the lady at the front desk appeared noticeably displeased with the request. She avoided eye contact, and the overall interaction felt dismissive and uncomfortable — as though the request was unreasonable or unwelcome. On the second morning, I made the same request to a different staff member. Her response was similar in tone, and she informed me that housekeeping was “very busy” and might not be able to clean the room. She made it sound as though I was expected to sympathise and accept that basic service, such as fresh towels, might not be provided. As expected, the room was not serviced, and we were left without clean towels. At that point, I did not feel it was worth raising again. Throughout our stay, I found the staff interactions disappointing. The overall attitude gave the impression that we were not particularly welcome. That said, I did not take it personally. I believe that people’s behaviour reflects their own character, mindset, and attitude — not necessarily the person standing in front of them. I understand that businesses are trying to manage costs and improve operational efficiency. However, hospitality is fundamentally about the experience — feeling welcomed, respected, and comfortable. Cutting back on that, especially in areas as basic as cleanliness and customer service, ultimately damages trust and loyalty. I strongly urge Premier Inn to review both service standards and internal culture, particularly at this location. A more inclusive and welcoming environment, backed by consistent basic service, would go a long way in restoring customer confidence. Sadly, for us, this visit felt like a missed opportunity and a poor experience overall.

It’s a premiere inn but one of the nicest we’ve stayed at. Good nights sleep on comfy bed and very clean and tidy room. Perfect location for the theatre, literally across the road. Very nice greeting at check inn and very helpful. For the price, couldn’t fault it at all.