Premier Inn Plymouth City (Lockyers Quay)

Very welcoming, the receptionist explained local attractions. As my partner was recovering from a knee operation the receptionist moved us to the ground floor. Top marks. Breakfast taken in the pub next door exceeded expectations. Table service on weekdays, buffet at weekends. Great location and easy walk to the National Marine Aquarium and the Hoe.

I arrived after a 3 hour drive and was charged £15 for early check in even though my room was clearly ready and the check in process is no different to usual so that’s a con. The free wifi was hopeless so paid £5 for “ultimate WiFi” and there was no improvement. Reception advised me they are changing providers so it’s apparently variable and I was told to contact the provider for a refund. Disappointed by the sound proofing in the room - could hear next doors tv as well as they could I should think. Also people breaking wind as they passed by in the corridor. Apologies for the detail but it paints the picture. Have stayed in quieter premier inns in central London. Reception staff were friendly and the place didn’t smell of old cigarettes or mould so that’s a plus. No general seating area or workspace in the building - you have to go to the pub opposite where breakfast is served. Kind of motel style from that respect. Room was tired and whole place had the feel that it’s going to be flattened and redeveloped. Let’s hope so. The best bit about the stay was the wholly unconnected excellent independent Thai restaurant round the corner, recommended by the reception staff.

Excellent Pemeir inn team and facility’s can’t fault them but breakfast could do to improve sausage could have done with a bit longer under the grill to brown off as they looks very pale but other than that could be team could be more chatty with guests

Took a while to get booked in, limited food available at the evening meal and breakfast meals. Staff were trying their very best , being let down by stock holdings, and beer availability, just felt like suppliers not happy to trust any deliveries just yet.

Typical Premier Inn. Super location in Plymouth. Close to harbour, good foodie venues and shops. The stay was made special by staff member Walid, who took care of us very well in the restaurant. Reception staff were also efficient and friendly.

Firstly, I have to mention the welcome at this hotel. Kay, the receptionist was so friendly and helpful! There were six of us with three separate bookings, but she made sure our three rooms were close together and our breakfast bookings were at the same time. She was honestly one of the most friendly and helpful welcomes I have ever received! The actual hotel rooms themselves are a bit dingy. The beds aren’t as comfortable as other Premier Inns we’ve stayed at. I’d like to echo what other reviews have said - this hotel needs a major refurb! It’s clean enough, but it felt damp and miserable. We stayed for three nights and honestly, I was starting to struggle by the third night. The on-site restaurant is also a mixed bag. The breakfasts were a bit to be desired and not great, but the evening meals were much better. The staff were very friendly and welcoming. However, the toilets were an absolute disgrace! I went to the ladies to find every single one covered in faeces! I ended up having to walk back across to our hotel room to use the toilet there. Our stay was okay, but I must admit, I won’t be rushing back.