Rizzo Boutique Hotel

I stayed in the hotel for 3 nights for an escorted tour with Mercury Holidays. Despite the negative reviews for this hotel, I couldn't find one fault!! The hotel is situated in a lovely, quiet ski resort (albeit I have come out of season so it may feel busier in winter). The hotel is small and cosy. Rooms are extremely clean, the bed is comfortable with all the facilities you could need! I ate in the hotel all 3 evenings, the menu was substantial and the quality of food was fantastic! Breakfast food was also really good, a nice mix of continental and hot food. The pool was clean and fresh - again, I couldn't fault it. I have stayed in a lot of hotels across the world and this hotel was great value for money and the cleanliness was brilliant. Do not be put off by the other reviews!

Unfortunately, our experience at Rizzo Hotel was deeply disappointing. The staff lacked courtesy and genuine willingness to assist. On several occasions, they raised their voices and acted confrontationally—particularly when we requested a meal from the kitchen just a few minutes after closing time and were met with an abrupt refusal and disrespectful behavior. The quality of the food was extremely poor. The ingredients used were not fresh, and the overall selection was limited and, frankly, embarrassing. Some dishes were simply inedible. Room maintenance was also below standard: the toilet was broken, the water in the shower was dangerously hot, and the towels smelled strongly of cigarette smoke. The jacuzzi water was dirty, and overall cleanliness throughout the hotel was lacking and did not match the expectations from a hotel of this level. It’s a shame—this place has potential, but it requires serious investment in service, maintenance, and guest relations in order to justify the price and provide a pleasant and respectful hospitality experience.

Nice and clean food both at breakfast and ordering in the restaurant was excellent saw bears while there walking in-front of hotel other places to eat close by it was so quiet the spa and pool were spotless close to places of interest you have everything you need

Cockroaches and other insects in every room. Switched rooms due to cockroaches in room and still had cockroach and giant moth in next room.

El hotel con cucarachas en las habitaciones. Como no te ocupes tú de hacerte la cama te la encontrarás sin hacer a tu regreso El desayuno muy “justito” Si te retrasas 5 min en entrar al comedor te encontrarás con el bufé totalmente desabastecido y cuando solicites que saquen algo para que los clientes puedan cenar te dirán que no hay nada y te irás a la cama sin cenar. Muy desagradable la experiencia. No creo que este hotel merezca las 4 estrellas que supuestamente tiene.

Hotel lleno de cucarachas, aparecieron en varias habitaciones, no hicieron nada, el personal mal educado. El viaje era organizado, se comunicó a Panavision sin que dieran ninguna solución. El aire acondicionado no funcionaba en algunas habitaciones. Escasez de comida en el buffet, a reseñar que las cocinas y el comedor están ubicados en el semisótano.