Hotel Escalade

Food very expensive compared to quality and size. The cook is mediocre at least. The staff is rude and impolite. Did not enjoyed my stay and I'm leaving with a bitter taste from this experience. Never again

Here's the text for you to copy: "A VERY UNPLEASANT experience! I tried to make a reservation at this location two weeks in advance, first by phone. I called the reception requesting a room with a double bed and a balcony... where I was told 'Oh no, we only have a few rooms like that... and I can't help you' all said in a condescending and disdainful tone! Thinking it was just a one-time thing and we all have bad days... I tried to do the same thing, online, on the website... where I was told that although there is availability, I cannot be guaranteed to receive such a room until check-in... I tried to understand the rationale behind the decisions of this hotel by sending the following email: 'If I make a firm reservation, can you provide a proforma and I pay, so you can reserve the specific room?! I don't understand! I haven't encountered this situation before... check availability and reserve the room, it's very simple!... I see that I still insist on being your guest :))) and... I don't know what to believe! Please tell me if you can help me with my request or if I should go to another location, thank you!' No one bothered to respond to this email! We're talking about a 4-star hotel in Poiana Brasov...." PS: What should I believe? If I give you a good tip, maybe you will give me the requested room?